Device Specialist II (Phoenix)
Hourly rate: Starts at $18
Type: Full Time (40 Hrs + overtime if needed)
WHAT YOU'LL DO
Work on-site at our new Phoenix location as part of our Center of Excellence Support Team, partnering with our customers and effectively resolving issues through phone (primary channel) and email
Tend to your assigned shift, 8 am - 5 pm (Arizona Time)
Onboard new patients, help them set up our software and Remote Patient Monitoring devices, and provide them with an understanding of the objectives and expectations of the program
Provide support & guidance to patients across our customer base who use our software and devices to monitor their health and wellness
Maintain comprehensive knowledge of our tools to diagnose software issues, engaging with our product and engineering teams to solve more complex product issues
Collaborate with account managers or sales teams to identify opportunities for existing customers to use more services
Monitor your queues, assist with daily goals, and conduct quality control to reduce errors to improve procedures.
Recommend and work with your manager to implement policies to ensure quality, timely, and efficient design of customer-oriented services.
Auditing your queue to ensure accuracy of information and compliance with SLAS and SOPs
Help customers and patients navigate a variety of tools & features within our software
Communicate thoughtful, customized solutions that help customers have a frictionless experience
Show composure, resilience, and flexibility as customer needs evolve and case volume changes
ABOUT YOU
ABOUT Impilo
Impilo is the infrastructure for sending digital health kits into the home. Our platform acts as plug in and play tool to enable the use of remote monitoring devices, supplies, and other sensors in order to augment virtual and home care. We provide both a tech enabled service and API platform that can embed within provider workflows and allow providers to easily operationalize the use of devices, sensors, and supplies without the overhead or maintenance (purchasing, logistics, warehousing, fulfillment, and integration of digital health devices)