Job Description

The Implementation Consultant works with our account management and sales teams on the implementation of new accounts, as well to help our current customers maneuver and operate through Appcast’s software solutions.

Job Responsibilities

• Act as point of contact internally and externally for assigned implementations and projects.
• Interact with customers in conjunction with Account Management and Sales partners to gather all necessary information including technical requirements for implementations.
• Create detailed implementation documents for each customer to ensure a seamless transition from sales through implementation and go-live.
• Work with internal partners to constantly identify ways to improve and streamline the implementation process.
• Collaborate with internal teams to drive a consistent, high-quality experience for our customers throughout the implementation process.

Qualifications

• Demonstrated experience placing the needs of the team and client above self.
• Excellent relationship management skills.
• Disciplined, self-starter with the ability to multi-task.
• Excellent written and verbal communication skills with the ability to relay information quickly.

Education and Experience

• 5+ years of experience in customer service and/or software implementation, preferably in the Talent Acquisition industry.

• Bachelor's degree or equivalent experience preferred.

Travel Requirements

• Travel requirements for this position may include travel as needed to internal and external meetings a few times a year. This may vary based on business needs and opportunities.

Supervisory Responsibilities

• This position does not supervise others.

Additional Information

Appcast recognized as one of Inc Magazine's "Best Workplaces" for 2024!

• We’re the best at what we do. We’re the global leader in programmatic recruitment advertising. With advanced technology, unmatched market data and a team of the industry’s best recruitment marketers.
• We have an amazing culture driven by great people. Headquartered in Lebanon, N.H. with offices in the U.S., Canada and Europe, Appcast is part of the Stepstone group. To better understand our company culture, read Our Story and check out Working at Appcast on our website.
• We take care of our employees. We're dedicated to creating an inviting environment where individuals from diverse backgrounds can thrive and develop. We believe in providing competitive compensation and comprehensive benefits, ensuring our team can support their loved ones and one another. We enjoy fostering a sense of community through dedicated employee networks, fun gatherings, delicious food, and even welcoming furry friends into our workspace. We live our values each day including volunteering and giving back to our communities.

All your information will be kept confidential according to EEO guidelines.

Appcast is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.