Job Description

We are seeking a dedicated and proactive Implementation Coordinator to join our team and provide specialized support to practice managers during the implementation process. In this role, you will play a crucial role in ensuring a smooth transition for practices as they onboard onto our platform. The successful candidate will possess strong customer service skills, technical proficiency, and the ability to effectively communicate and collaborate with practice managers to address their implementation needs and ensure their success.

This role is an excellent opportunity to gain valuable experience in customer support and implementation within the healthcare technology sector. With demonstrated performance and expertise, there may be opportunities for advancement within the company, including roles in account management or product support.

We are seeking individuals who are interested in joining our team in transforming healthcare technology and make a significant impact on the industry. Be a key player in our journey to deliver innovative solutions that enhance the blockit platform and improve the healthcare experience for all.

Key Responsibilities:

• Serve as the primary point of contact for practice managers, providing guidance and support throughout the implementation process.
• Conduct training sessions and provide ongoing support to practice managers, ensuring they have the knowledge and resources needed to effectively utilize the blockit platform.
• Collaborate with internal teams to address implementation needs and ensure timely resolution of issues.
• Assist practice managers with data migration, system configuration, and other technical tasks as needed.
• Proactively identify opportunities to streamline implementation processes and improve the customer experience.
• Build and maintain strong relationships with practice managers, demonstrating empathy and understanding in addressing their needs and concerns.
• Provide regular updates and communication to practice managers regarding implementation progress and next steps.
• Act as a liaison between practice managers and internal teams, advocating for practice manager needs and priorities.

Qualifications

Skills and Abilities:

• Exceed customer expectations with an unwavering commitment to customer delivery, demonstrating innovative thinking to enhance client experiences.
• Possess exceptional skills in building and managing client relationships, establishing strong rapport with clients.
• Strong attention to detail, time management, and organizational skills.
• Highly collaborative, innovative and solution-oriented.
• Customer centric, with a strong desire to resolve customer issues with positive outcomes.
• Ability to identify the root cause, provide troubleshooting and identify a solution to move forward.
• Technical aptitude and the ability to troubleshoot and address technical issues.
• Demonstrated ability to manage tasks, prioritize workload, and adapt to changing priorities in a fast-paced environment.
• Ability to maintain poise and work through escalations and/or challenging requests.
• Experience working with practice management systems or electronic medical records (EMR) is preferred.

Education and Experience:

• High School Diploma or an equivalent education required
• 1-2 years experience in Customer Support position or related field required
• Experienced working in a physician/medical practice highly preferred
• Experience working in a SaaS, healthcare technology/IT, or healthcare B2B environment highly preferred
• Experience working in a startup environment is desirable

Additional Information

BlockIt Culture and Success:

• Collaborative team players with strong critical thinking and problem-solving skills
• Leadership presence with an ability to engage and influence key stakeholders across the organization and make an impact
• Thought leaders that cultivate a culture of out-of-the-box thinking and innovation
• Self-driven and motivated with a desire to succeed in a fast-paced, changing environment
• Team collaboration is encouraged to build strong meaningful relationships, while freely exchanging thoughts and ideas
• High emotional IQ with an ability to stay calm under pressure
• Keep a learning mindset, while recognizing failures and celebrating successes
• Possess solid data and insights-driven business acumen

What We Offer:

• Experience in Shaping and Delivering a Leading Edge Healthcare Technology
• Competitive Compensation Package
• Health and Wellness Group Benefits Plan
• 401K and Matching
• Very Progressive PTO policy
• Cultural Focus on Work-life balance
• Vacation Expense Reimbursement
• Hybrid and Remote based roles
• Access to role-based professional development/training opportunities

All information will be kept confidential according to EEO guidelines.