Job Summary

The Air or Ocean Import or Export Specialist is responsible for the handling of the Air or Ocean import/export files, including following the compliance guidelines that are in place, preparing quotes, and customer service.

The right candidate will need to be enthusiastic, positive and internally driven with a sense of urgency and “whatever-it-takes” attitude.

Essential Duties & Responsibilities

Handle day-to-day air and ocean export shipments.

Pre-alert agent and shipper; organize and prepare documentation for customers; follow up with steamship lines; maintain daily reports for pending shipments as required.

Ensure all required documents are received; send final documents as needed.

File AES and other required documentation to process export shipments.

Arrange pick-ups, deliveries and container loading as required.

Maintain customer service updates, including tracking cargo from origin to destination.

Set up billing and payables.

Other duties as assigned.

Desired Skills And Expertise

Knowledge of freight forwarding with a focus on air and ocean export operations.

Good working knowledge of Microsoft Office, with proficiency in Excel, Word, and Outlook; freight forwarding software - Cargowise advantageous

Commitment to excellent customer service, supporting external and internal customers, and utilizing effective communication and follow-up skills.

Ability to work effectively in a cross-functional team environment at all levels of the organization or work independently with little or no supervision to achieve results.

Effective interpersonal skills that result in loyal, long-term customer relationships.

Practical problem-solving and decision-making skills.

Ability to work under time constraints using time management and organization skills, adjusting priorities based on workload or direction from customer or management