Benefits:

401(k)

Competitive salary

Health insurance

Opportunity for advancement

Paid time off

We are looking for an Administrative Support/HR Specialist to help support our successful Home Care business! This role makes a significant impact on our daily operations and the ability to provide the best care to clients by coordinating caregiver recruitment and ensuring a warm and inviting face greets callers and visitors alike.

You are highly detail-oriented, a self starter, and an expert at managing multiple priorities. Process-driven with exceptional customer service skills, you genuinely care about connecting clients and the right caregivers to improve lives.

RESPONSIBILITIES

Provide professional image, exceptional customer service to callers, team members and visitors

Maintain compliant electronic client and personnel files and maintain paper files as needed

Perform a variety of administrative duties as assigned

Manage all aspects of caregiver recruiting, screening, interviews, onboarding, initial training and orientations

Assist with scheduling as needed

Assist with confirmation calls to new and existing clients and caregivers to ensure shifts are covered

Assist with client and caregiver initial orientations

Assist in emergency coverage of clients (occasional day, evening/weekend)

Serve in a weekly on-call schedule, including a 7 day period every 5-6 weeks

Build relationships to foster growth and customer service objectives

Maintain accurate employee and client information in a secure environment

Participate in and set up for staff meetings, caregiver meetings, team meetings, briefings, in-services, committees and other related activities as needed

Create and maintain a professional atmosphere that is also a fun place to work

QUALIFICATIONS

High school diploma or equivalent required, some college preferred

Direct care experience required (for emergency coverage needs), CNA preferred

Minimum 1 year of related experience. Healthcare/homecare experience preferred

Excellent customer service skills are essential

Proficient PC skills. Ability to learn/use proprietary homecare software

Professional telephone étiquette

Strong attention to detail and problem-solving skills

Interpersonal skills that promote interdisciplinary collaboration and effective communication

Strong organizational skills with the ability to multitask in a hectic, ever-changing environment

Satisfactory criminal background check in accordance with state law requirements

WHY JOIN OUR TEAM?

Health benefits available after 3 months

Supplemental insurance such as life, dental, vision and identity theft

401K and Matching

Competitive compensation with bonus opportunities

Training and support

Family oriented and team focused environment

Enjoy coming to work to make a difference in the life of elders and those that serve them!

Member businesses are independently owned and operated. Your application will go directly to the member business, and all hiring decisions will be made by the management of that business. All inquiries about employment at these businesses should be made directly to the business location, and not to Home Care Association of America.