Job Description
Position Summary
The In-Room Dining Captain oversees the daily operations of the in-room dining service, ensuring exceptional guest experiences through efficient order management, quality control, and team leadership. This position reports to the In Room Dining Manager.
Job Posting Deadline
Applications for this position will be accepted until March 23, 2025.
Essential Job Functions/Key Job Responsibilities
• Supervise and coordinate the daily operations of the in-room dining service
• Ensure all orders are prepared, delivered, and presented according to hotel standards
• Train, mentor, and support in-room dining servers to maintain exceptional service quality
• Monitor guest orders and special requests to ensure accuracy and satisfaction
• Assist with taking orders, delivering food, and setting up in-room dining experiences as needed
• Maintain cleanliness, organization, and proper stocking of in-room dining areas
• Handle guest concerns and resolve service issues promptly and professionally
• Collaborate with the kitchen and other departments to ensure seamless service
• Conduct regular quality checks on food presentation, temperature, and overall guest experience
• Oversee the collection and retrieval of trays and dining equipment from guest rooms and hallways
• Maintain records of in-room dining transactions, inventory, and team performance
• Uphold hotel policies, safety standards, and brand service guidelines at all times
• Other duties as assigned
Qualifications
**Education & Experience Requirements **
• High School Diploma or equivalent preferred
• 3-4 years experience with Food and Beverage
**Knowledge, Skills & Abilities **
• Strong knowledge of food and beverage menus, including preparation and presentation standards
• Proficiency in point-of-sale (POS) systems and order-taking procedures
• Knowledge of hotel policies, services, and room layouts to assist guests effectively
• Excellent communication skills for interacting with guests, servers, kitchen staff as well as the telephone
• Strong organizational skills to manage orders and ensure timely service
• Ability to handle guest complaints and service issues in a professional manner
• In-depth knowledge of food safety, sanitation standards, and health regulations
• Strong problem-solving skills to address service challenges and guest requests
• Strong leadership and interpersonal skills to foster a collaborative team environment
• Attention to detail in ensuring order accuracy and quality of service
• Ability to remain calm and composed under pressure or during peak service times
• Ability to prioritize tasks and manage multiple orders simultaneously
• Ability to delegate and supervise effectively
• Ability to lead, train, and motivate a team to deliver high-quality service
• Good command of the English language
Additional Information
Work Environment and Physical Demands
• Ability to reach, crouch, kneel, stand, walk or be on your feet for extended periods of time
• Regularly work in wet, hot and humid conditions for extended periods of time and may be required to walk on slippery and uneven surfaces
• Must be able to frequently lift, push or pull up to 50 lbs. individually or with assistance
Job Benefits
This position is categorized as a regular full-time position eligible for the following benefits:
Enrollment dates differ across the various programs.
• Health, Dental and Vision Insurance Programs
• Flexible Spending Account Programs
• Life Insurance Programs
• Paid Time Off Programs
• Paid Leave Programs
• 401(k) Savings Plan
• Employee Ski Pass and Dependent Ski Passes
• Other company perks
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. By accepting a position with Aspen One, Aspen Snowmass, Aspen Ventures or Aspen Hospitality you acknowledge that you are able to perform the essential functions of the job with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. To request accommodation during the application and interviewing process, please contact Human Resources at 970-300-7700.
This job description is designed to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job. Duties and responsibilities may change at any time with or without notice.
Aspen One is an equal opportunity employer (Minority/Female/Disabled/Veteran). At Aspen One, inclusion, equity, and diversity are fundamental to fulfilling our vision of building a better workplace and better world. From our hiring practices through the entire employee experience, we embrace and celebrate the unique experiences, perspectives and cultural backgrounds that each employee brings to the workplace. We encourage diverse points of view which allows us to develop innovative solutions to the ever-evolving world of work. Aspen One strives to foster an environment where our employees feel respected, valued and empowered, and our team members are at the forefront of helping us promote and sustain an inclusive workplace that works for all.
For an overview of Aspen One Company's benefits and other compensation visit www.aspensnowmass.com/employment/benefits-and-perks
Aspen One participates in E-Verify.