Job Description

Rate of Pay: $17.48/hour

All colleagues will display a 5 star commitment to customer service through the delivery and maintenance of the quality standards established by Fairmont Grand Del Mar.

• Responsible for taking telephone orders from guests. Includes making suggestions and upselling
• Answering telephone orders from hotel guests in accordance with Room Service Standards.
• Assist guests in a friendly, professional manner.
• Utilize proper procedures and documentation for transactions.
• Coordinate hotel guests amenities. Ensure properly logged in the computer and sent on time.
• Assist server in side-duties, prepping tables and completing orders
• Complete cash turn-in sheets, etc., and distribute accordingly.
• Follow directions from Manager at all times.
• Maintain proper uniform, nametag at all times.
• Other job related duties as assigned.
• Assists in maintaining a high degree of sanitation in room service area.
• Assists staff in any requests and maintains inventory as specified.
• Keep record of wine sales to ensure proper ordering is done daily.
• Essential communication with Culinary Team to ensure proper time quote is given to guest.
• Input “Get to know your Guest” profile notes in Opera weekly.
• Update Group Resume folder and board daily/weekly.
• Ensure all guest allergies are noted in IRD Coordinator office.
• Communicate any special request to adequate departments and Management Team.
• Responsible for correctly handling cash, credit and comp procedures and properly completing paperwork.

Qualifications

• Understand and comply with all company and departmental rules and regulations, policies and procedures.
• Working knowledge of computers, to include word processing and spreadsheet applications, and point of sales programs.
• Skill in establishing and maintaining effective working relationships with staff and guests.
• Fluency in the English. Language and ability to read and write with a high degree of effectiveness in English.
• Ability to perform basic math.

Additional Information

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! \ #BELIMITLESS