Job Description

Reporting to the Director, Outlets, responsibilities and essential job functions include but are not limited to the following:

• Consistently offer professional, friendly and engaging service
• Lead and manage the In Room Dining team and ensure service standards are followed
• Address guest concerns and react quickly and professionally
• Train Colleagues & supervisors in the absence of the trainer
• Balance operational, administrative and Colleague needs
• Conduct regularly scheduled departmental meetings
• Maximize revenues by communicating regularly with the Food and Beverage teams to implement agreed upon strategies and practices
• Have full knowledge of all In Room Dining menus
• Manage the departmental budget
• Follow outlet policies, procedures and service standards
• Follow all safety and sanitation policies when handling food and beverage
• Other duties as assigned

Qualifications

• Previous Food & Beverage leadership experience required
• Previous point of sale system experience required
• Computer literate in Microsoft Window applications required
• University/College degree in a related discipline an asset
• Excellent communication and organizational skills
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times

Physical Aspects of Position (include but are not limited to):

• Seated computer work, including constant keyboarding and mousing
• Occasional lifting up to 25lbs

Additional Information

All your information will be kept confidential according to EEO guidelines.