Job Description

The In Room Dining Server sells, delivers and accounts for products from the In-Room Dining department in a manner consistent with Fairmont standards. The Server assists with food deliveries, amenity deliveries, follows and manages Fairmont recipes, preparation and presentation guidelines; and provides food and beverage services in a cost-efficient manner. The Server ensures compliance with all liquor laws. These tasks are handled in a friendly, courteous, helpful, timely and professional manner resulting in a very high level of guest satisfaction. The IRD Server must ultimately uphold the values and mission statement of the Company while performing positional responsibilities and adhering to operational standards.

• Consistently offer professional, friendly and engaging service
• Provide the highest quality service to all guests at all times, by instilling the company philosophy.
• Set up, break down and reset the In-Room Dining service station
• Speak with others using clear and professional language, and answer the phones using appropriate etiquette in accordance with company standards
• Deliver proper, efficient and friendly service to our guests in their rooms, pool deck, and other assigned hotel spaces
• Deliver orders, requests, and amenities in a timely manner to the correct rooms.
• Correctly set up trays and carts to be delivered according to the guests’ requests
• Engage and genuinely interact with guests while anticipating their needs
• Explain food and beverage items in detail to our guests
• Pick up and remove dirty trays and tray tables from guest rooms and guest floors
• Follow all hotel standards, LQA standards, and Forbes 5 Stars standards while conducting self-audits to ensure 100% compliance on all interactions with guests.
• Participate actively in the resolution of guest concerns.
• Complete any necessary opening and closing paperwork and side work duties as required
• Complete inventory and requisition forms
• Control costs and waste
• Work well with others as a team
• Prepare food and beverage as per guidelines
• Follow cash handling policies and procedures
• Assist in filling in at other F&B areas and/or outlets as needed
• Maintain regular and predictable attendance
• Perform other related duties as assigned

Qualifications

• Minimum 1 year experience in upscale food and beverage environment, preferably in a luxury hotel or fine dining institution

• Possess a proven track record for guest satisfaction

• Possess a strong sense of urgency

• Display a pleasant and cheerful disposition

• Maintain a high level of integrity

• Display a confident and professional appearance at all times and always meet company grooming standards

• Demonstrate strong attention to detail and ability to meet deadlines

• Adapt in difficult situations with problem-solving abilities, and make decisions when necessary

• Show eagerness and capacity to learn

• Able to work flexible hours, weekends, and holidays

• High school diploma or equivalent

• Speak, write and read English at an advanced level

• Clearly and concisely communicate ideas to others

• Basic math – adding, subtracting, division

• Cash handling experience

• Communication skills are critical. Must be able to communicate clearly and listen attentively to Management, other employees and guests.

• Able to use good judgment where guests and employees are concerned

• Must be able to obtain Food Handler Certification

• Must be able to obtain TIPs or Alcohol Safety Certification

Additional Information

What is in it for you:

• Wage: USD $23.00/hour
• Discounted hotel rooms and food & beverage rates to employees at our sister properties around the globe.
• We provide learning programs through our Academies to promote growth and development so that you can perform at your full potential.
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 and WATCH

Accor is proud to be an Equal Opportunity Employer EOE/M/F/V/D.

We provide an environment of trust, respect, and integrity. A home away from home. Where diversity and inclusion are celebrated. Privacy and personal information are protected. Through Accor’s Employee Value Proposition, we ensure fair treatment and a workplace free from discrimination & harassment.

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. We commit to a future where diverse identities are celebrated, and equitable and inclusive practices are woven into the fabric of everything we do as an organization.