Benefits:

401(k)

Dental insurance

Health insurance

Paid time off

Parental leave

Vision insurance

Who We Are

Incingo is a medical cost containment company that helps manage everything from short-term post-op to catastrophic care for worker’s compensation claims. We use our nationwide network of proven, credentialed vendors and create customized programs for efficient authorizing and shipping of medical supplies. We also coordinate medical transportation, home health care, and in-home modifications. We are located in Novi and looking for a full-time Claims Specialist. We operate in a hybrid work environment, with currently 2 days a week in the office.

We offer a best-in-class benefits package including medical/dental/vision, unlimited PTO, 401k, company-paid life insurance and long-term disability benefits. We also have frequent company-sponsored events and lunches and snacks in the office.

Visit our website or LinkedIn to learn more.

What You’ll Do

Serve as a contact for inbound and outbound customer support by phone, email, or text

Facilitate resolution of open receivables

Work independently and as part of a team on invoice renegotiations, vendor discovery, and provider and patient relations

Review EOB’s and address denial and partial payment of invoices in a timely and accurate manner

Maintain accurate documentation of workers compensation claim files with detailed service notes in our proprietary database

Ensure quality components of service, delivery, and patient/payor satisfaction with the services provided

Participate in the process for continuous credentialing and quality monitoring of assigned accounts

Work with team to conduct cost analysis and identify margin opportunities

Demonstrate performance aligned with Incingo guiding principles, including caring, collaboration, curiosity, trustparency, and innovation

What You’ll Bring

High School Diploma (or equivalent); college degree preferred

1-3 years' experience processing medical claims, preferably worker's compensation claims

A customer-focused approach to tasks and responsibilities and customer service experience

Must be analytical and solution-oriented with excellent problem-solving abilities, superior follow-up skills, and the ability to shift gears frequently throughout the day

Proficiency in navigating web-based applications and leveraging modern technology tools for an efficient and streamlined workflow

Self-discipline with a proven ability to work independently in a hybrid environment, supported by a dedicated, quiet workspace at home

Excellent verbal and written communication skills

Familiarity of workers compensation state fee schedules, CPT codes, and HCPC codes preferred

Flexible work from home options available.