Customer Service Representative (CSR)

Who We Are

Since 2003, our family-owned business has specialized in process and utility piping, expanding into multiple business units over the years. We now offer nationwide services in Process & Utility Piping, Process Equipment & Installation, Thermal Fluid, HVAC, Products & Parts, and serve as a Prime Contractor. As industry leaders, we maintain elite standards by hiring top talent. ARMI is known for work safety, meeting deadlines, quality production, and staying within budget. We believe in reinvesting in our people and supporting the local community—because we succeed together.

Benefits of being a part of our team

· Qual Choice Health Plan- 100% premium paid for team member

· Dental Plan – 100% premium paid for team member and dependents

· Vision

· Accident and Critical Illness

· Life Insurance

· Short Term & Long-Term Disability

· 401K with company match

· Paid Vacation and Holiday Pay

Perks

· Company-provided logo wear so you can show your ARMI pride.

· Milestone Anniversary Swag & Cash – because your loyalty deserves recognition.

· Company Events that celebrate our teamwork and success.

How you will make an impact

· Customer Interaction: Maintain a positive, empathetic, and professional attitude toward customers at all times, handling inquiries through various channels and resolving concerns within company guidelines.

· Order Processing: Ensure timely and accurate processing of customer orders using ARMI's software and technology solutions.

· After-Hours Support: Provide after-hours customer support as required to ensure continuity of service.

· Issue Resolution: Forward complex issues to higher-level support or management and work with Accounting for accurate part sale billing.

· Product Knowledge: Develop and maintain an in-depth understanding of all ARMI standard products to respond to customer needs effectively.

· Administrative Tasks: Process orders, forms, applications, and requests. Keep thorough, organized records of all customer interactions, transactions, and complaints.

What You Need to Succeed

· Excellent communication and problem-solving skills

· Strong organizational and multitasking abilities

· Ability to handle challenging situations with professionalism and empathy

· Familiarity with customer relationship management (CRM) systems

· Willingness to travel up to 20% to support plant projects as needed

· Availability to work nights, holidays, and weekends as needed.

· Possess a valid driver's license and clean driving record.

· Pre-employment drug screen and background check

Make Your Move

We're proud to be one of the fastest-growing, family-owned companies in America, with over 150 plus years of experience in the food, dairy, and beverage industry. We've been recognized as a finalist for Arkansas Business of the Year in 2020, 2022, and 2024, and we're honored by our awards for Diversity in the Workplace in 2022, 2023, and 2024. Our commitment to sustainability has earned us the Mayor's Environmental Stewardship Award, as well as recognition as Green and Sustainable Business of the Year. Most importantly, we value the trust and strong relationships we've built with our customers. We're seeking individuals who share our passion, drive, and respect for the hard work behind our success. Think you can make an impact at ARMI? If so, we'd love to meet you!

All qualified applicants will receive consideration for employment without regard to the individual's race, color, sex, national origin, religion, age, genetic information, status as a military veteran, or any other characteristic protected by applicable law.