Industrial Customer Service Representative

SAMSCREEN INC

Industrial Customer Service Representative

Conklin, NY
Full Time
Paid
  • Responsibilities

    Benefits:

    401(k) matching

    Competitive salary

    Dental insurance

    Health insurance

    Paid time off

    Vision insurance

    SAMSCREEN INC. has a opening for a Customer Service Representative. This position reports directly to the Customer Service Manager and will be responsible for timely and appropriate response to customer and potential customer inquiries, order requests and comments for this first rate manufacturer of screening and wear products for the mining, aggregate and construction industries, located in Conklin NY.

    OVERALL POSITION FUNCTION: Complete inside sales and customer service

    PREREQUISITE: Customer service qualification or similar and/or relative level of demonstrated experience in sales & service preferably in a construction or mechanical industry.

    DIRECT SUPERVISOR Customer Service Manager

    PRIMARY RESPONSIBILITIES:

    Answer incoming phone calls and relay to appropriate departments

    Perform customer service on in-bound sales calls to develop business relationships with customers’ representatives by responding to their needs

    Enter purchase orders for resale product in an accurate and timely manner.

    Communicate logistics for 3rd party orders

    Record feedback and customer sentiment concerning Samscreen’s and competitors’ products, and communicate to relevant parties

    Respond to customer needs with timely response to quote requests, tracking info, order entry, customer complaints and product recommendations

    Enter customer complaints and respond to them based on feedback from customer service manager.

    Participate in direct mail/phone campaigns by contacting potential buyers and informing them of Samscreen Inc products and services.

    Open new customer accounts by promoting and selling products which satisfy client needs

    Enter new products in to ERP following preset conventions

    Become knowledgeable with Samscreen Inc.’s full line of screening media and wear products, with aim of promoting them to current customers as well as potential buyers

    Assist in the coordination and execution of departmental meetings

    Assist in the execution of manager-assigned purchasing needs

    Assist in the execution of inventory management of marketing materials for multiple companies

    REQUIRED SKILLS AND KNOWLEDGE:

    Strong multitasking abilities

    Excellent communication and interpersonal skills

    Strong organizational and time management skills

    Proven Customer Service ability

    Competent typing and computer entry skills

    PERFORMANCE EVALUATION AND METRICS:

    Customer satisfaction survey and feedback

    Internal customer satisfaction survey

    Accuracy in order entry

    Number of customer complaints

    Number of quotations generated

    Number of orders entered

    Average of dollar value per order

    Quotation conversion %

    New accounts from mail/phone campaign

    Level of proven training and knowledge

    Customer retention

    REQUIRED TRAITS:

    Professionalism

    Positive attitude

    Self-motivated

    Solutions-oriented

    Tenacious

    Competitive

    Common Sense

    Flexible

    Team player

    Detail-oriented

    Creative thinker

    Results driven

    PHYSICAL DEMANDS:

    Largely sedentary, minimal physical work

    WORK ENVIRONMENT: 95% + office environment, some customer visits may be required.

    CONFORMANCE:

    The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time as needed.

    Samscreen expects all employees to perform quality work, strive to assist the company to meet all objectives and goals, and continuously improve all aspects of operations in alignment with the published corporate Mission Statement. Samscreen requires all employees to conform to all corporate guidelines, handbooks, directives and policies.

    COMPENSATION:

    SAMSCREEN INC. offers a very attractive starting pay, Paid Sick Leave, Holiday, Vacation and Incentive Pay Program. Employer sponsored Health Insurance, AFLAC supplemental Health and Life Insurance. 401K with a generous Safe Harbor Match.

    Starting Hourly Rate: $21.00