Benefits:

401(k) matching

Dental insurance

Health insurance

Paid time off

Vision insurance

Industrial Customer Service Representative

OVERALL POSITION FUNCTION

This position will be responsible for timely and appropriate response to customer inquiries, order requests, and comments for our screening and wear products for the mining, aggregate and construction industries.

POSITION LOCATION

Conklin NY

DIRECT SUPERVISOR Customer Service Manager

SPECIFIC DUTIES/FUNCTIONAL TASKS

· Answer incoming phone calls and relay to appropriate departments

· Perform customer service on in-bound sales calls to develop business relationships with customers’ representatives by responding to their needs

· Enter purchase orders for resale product in an accurate and timely manner.

· Communicate logistics for 3rd party orders

· Record feedback and customer sentiment concerning Samscreen’s and competitors’ products, and communicate to relevant parties

· Respond to customer needs with timely response to quote requests, tracking info, order entry, customer complaints and product recommendations

· Enter customer complaints and respond to them based on feedback from customer service manager.

· Participate in direct mail/phone campaigns by contacting potential buyers and informing them of Samscreen Inc products and services.

· Open new customer accounts by promoting and selling products which satisfy client needs

· Enter new products in to ERP following preset conventions

· Become knowledgeable with Samscreen Inc.’s full line of screening media and wear products, with aim of promoting them to current customers as well as potential buyers

· Assist in the coordination and execution of departmental meetings

· Assist in the execution of manager-assigned purchasing needs

· Assist in the execution of inventory management of marketing materials for multiple companies

REQUIRED SKILLS, KNOWLEDGE, AND ABILITY (Consolidated Prerequisite section – seemed redundant)

· Customer service qualification or similar and/or relative level of demonstrated experience in sales & service preferably in a construction or mechanical industry.

· Strong multitasking abilities

· Excellent communication and interpersonal skills

· Strong organizational and time management skills

· Proven Customer Service ability

· Competent typing and computer entry skills

REQUIRED TRAITS

· Professionalism

· Positive attitude

· Self-motivated

· Solutions-oriented

· Tenacious

· Competitive

· Common Sense

· Flexible

· Team player

· Detail-oriented

· Creative thinker

· Results driven

PHYSICAL DEMANDS

Largely sedentary, minimal physical work. 95% + office environment, some customer visits may be required.

PERFORMANCE EVALUATION AND METRICS

ü Customer satisfaction survey and feedback

ü Internal customer satisfaction survey

ü Accuracy in order entry

ü Number of customer complaints

ü Number of quotations generated

ü Number of orders entered

ü Average of dollar value per order

ü Quotation conversion %

ü New accounts from mail/phone campaign

ü Level of proven training and knowledge

ü Customer retention

CONFORMANCE

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time as needed.

Samscreen expects all employees to perform quality work, strive to assist the company to meet all objectives and goals, and continuously improve all aspects of operations in alignment with the published corporate Mission Statement. Samscreen requires all employees to conform to all corporate guidelines, handbooks, directives and policies.

COMPENSATION

We offer a very attractive starting pay, Paid Sick Leave, Holiday, Vacation and Incentive Pay Program. Employer sponsored Health Insurance, AFLAC supplemental Health and Life Insurance. 401K with a generous Safe Harbor Match.