Job Description

Under the supervision of the Senior Manager, Event Operations, the Coordinator will be responsible for the management of all exhibitors for the National Restaurant Association Show, which is the largest annual gathering of foodservice professionals in the Western Hemisphere. The Coordinator will be an integral part of our Show Planning Team and ideally be detail-oriented, excel at multi-tasking, provide excellent customer service, and be a quick learner of computer-based programs. This individual should demonstrate a commitment to accuracy and thrive in a team environment.

** Position Responsibilities**

Event Preparation & Execution:

• Manages all updates, changes, and configurations to the exhibitor floor plan and participates in the floor plan review. Requests updated utility port floor plans from Freeman. Confirms they correctly match our floorplan and submits for updating on website.
• Sends Freeman monthly exhibitor lists.
• Tracks exhibitor priority points, including the history of the National Restaurant Association Show, and organizes exhibitor space selection criteria
• Assists with the production and maintenance of onsite exhibitor planning information
• Coordinates onsite exhibitor space selection communications
• Correlates invitations and database management for specialty booth programs including colleges, shares, NASDA, Bellavita, and POP.
• Collaborates with Senior Manager, Event Operations & Services on meeting room requests and special events including hospitality suites and Industry Night Out.
• Travels to the National Restaurant Association Show as a vital onsite team member to assist with logistics and exhibitor support.

Exhibitor Support:

• Responds to exhibitor inquiries via phone and email while providing positive customer experiences to the exhibitors and internal customers.
• Acts as first contact for sales exhibitor related questions.
• Assists with office hours, call campaigns and webinars for exhibitor education as needed.
• Handles E354 and FHC confirmations and questions.
• Manages out of date signature follow-up
• Processes exhibitor payments by generating and dispersing invoices/statements and assisting with collections when applicable
• Follows up on over payments, either push to apply to package/sponsorship or refund. Remaining over payments at close of Show are transferred to new Show or refunded if not renewed.
• Manages and serves as the primary administrator of the exhibitor database. This includes being the lead for Map Your Show Zendesk tickets, running the weekly meeting, and keeping MYS personnel on time with goal of 2-week turnaround time for tickets.
• Manages Exhibitor Dashboard setup and updates, including Service Kit tiles and forms.
• Works with Registration Manager to review and prepare exhibitor badge registration, list rental, and lead retrieval.
• Creates and sends exhibitor confirmation documents
• Takes ownership of the Service Kit. This will include updating dates, links, and making suggestions and recommendations on items that they feel need clarification to exhibitors, especially for first-time exhibitors.
• Coordinates with Marketing to update website for service kit launch for publishing.
• Manages Alcohol exhibitor review, approval, and all communications. Acts as liaison with Savor for approved alcohol exhibitors and sampling and F&B sampling exhibitors.
• Works with the Senior Coordinator, Event Operations to learn OSSS and MYS new show processes. Helps check items for errors and takes on tasks as possible.

Departmental Support:

• Quality check of application/account information, reports, custom fields and details, planner messages and usage, past due report for balance transfers, plumbing access
• Tracks and processes exhibit cancellations, approvals and website link applications while organizing data trends to provide information/feedback to the sales team
• Supplies GDPR no lists for Marketing dept. request emails
• Processes specialty requests for Restaurant Show (i.e., f&b sampling forms, export interest, etc.)
• Be a productive member of the Exhibitions team, working to accomplish departmental and team goals
• Support internal team members and departments following the mission and values while promoting Informa Connect culture.
• Assists department managers with special projects as needed including KI.
• Enthusiastically takes on additional relevant tasks to ensure the success of the National Restaurant Association Show

Qualifications

Essential Training/Certifications:

• A college degree in a business-related field is preferred
• 1-3 years of experience in hospitality, event planning or customer service. Trade show experience, or relevant internship experience, is preferred.

Essential Skills/Knowledge:

• Strong writing, reading, and math skills
• Strong verbal and written communication skills
• Computer proficiency (Excellent knowledge of Excel, Word, Outlook, and PowerPoint applications)
• Ability to learn other computer software programs and enter and maintain accurate data/information
• Basic trade show knowledge
• Basic knowledge of office equipment such as scanner and telephone
• Ability to maintain the confidentiality of work records
• Strong organizational and time management skills
• Creative problem-solving skills
• Strong interpersonal skills
• Ability to work as part of the Exhibitions Team and to work independently
• Strong analytical and critical thinking skills

The pay range for this position is $51,000 - $54,000 depending on experience

This posting will automatically expire on 2/24/24

Additional Information

Just as no two days are the same, at Informa Connect we recognize that no two people are the same, putting diversity and inclusivity at the heart of what we do. This doesn’t happen by chance. We actively work to create a shared culture. It’s a place where individuals bring their own experience and insights to discover new opportunities and build a varied career. We want you to thrive as part of a fantastic community. We champion you.

Why work at Informa

Employee experience is very important to us at Informa. On top of joining a supportive, diverse and ambitious team that welcomes all types of candidates. We are also flexible with different working patterns and prioritizes promotions internally. Our benefits include:

• Learning and development plan to assist with your career development
• Unlimited PTO plus 10 national holidays, 4 days for volunteering and a day off for your birthday!
• Competitive Benefits with 401k match
• Paid parental leave
• Work with a high quality of specialist products and service
• Bright and friendly staff who are all “expert’s experts” and additional training and development for helping you achieve your career aspiration
• ESPP - become a shareholder

We know that sometimes the 'perfect candidate' doesn't exist, and that people can be put off applying for a job if they don't fit all the requirements. If you're excited about working for us and have most of the skills or experience we're looking for, please go ahead and apply. You could be just what we need! We believe strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, Informa is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, ancestry, national origin, religion, or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other protected characteristics under federal, state or local law.

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