Job Description

FAN EXPO HQ is the largest pop-culture event producer in North America. Our mission is to deliver the ultimate fan experience through our growing portfolio of events, which includes MEGACON Orlando, FAN EXPO Dallas, FAN EXPO Boston, FAN EXPO Denver, FAN EXPO San Francisco, FAN EXPO Canada, Calgary Comic & Entertainment Expo, FAN EXPO Vancouver, and more.

FAN EXPO HQ is a division of Informa, the world’s leading events company, and together we create opportunities for fans to explore and celebrate all things pop-culture, through operational excellence, fandom expertise, and out-of-this-world content.

Ready to embark on a new and exciting adventure? Read on.

Job Description

The Sales Account Coordinator is responsible for effective administration and customer development by facilitating strong exhibitor relationships and act as a conduit between exhibitors, sales and operations. The Sales Account Coordinator receives incoming leads and applications, ensuring they are assigned to appropriate sales representatives or following up directly with the exhibitor. This role will provide high level service to current and potential exhibitors, reaching business targets through excellent telephone sales and communication skills. The position is also responsible for the exhibitor contracts administration and exhibitor registration.

Key Responsibilities:

• Ensure follow-up on applications and leads, and passing leads to appropriate sales team member
• Enter new exhibitor data and update changes to existing accounts in Salesforce
• Maintain and nurture relationships with our current exhibitors by providing ongoing communication and customer service via email and phone
• Work with billing department on account reconciliation
• Assist exhibitors with any concerns they may have regarding the show/event.
• Provide timely communication to all exhibitor inquiries
• Assist potential exhibitor applicants with the application
• Maintain communications and manage expectations with waitlist and pending applicants
• Work with the operations team to compile and publish the exhibitor manual on website.
• Make sales calls where required
• Assist in event development through telephone research
• Assist with customer service calls
• Assist the Sales Manager in compiling accurate sales lists
• Social media engagement with exhibitors in official FAN EXPO group
• Other onsite duties include: onsite ordering taking, cash collection, POS management
• Flexible weekend availability during events

Qualifications

• Experience working in the pop-culture industry
• Three or more years of relevant business experience preferred
• Excellent oral and written communication skills in-person and electronically
• High level of computer systems comprehension, including Microsoft Word, Excel, PowerPoint, and Outlook
• Ability to quickly learn and utilize sales data systems (Salesforce knowledge would be an asset)
• Outstanding interpersonal skills
• Strong organizational skills and proven versatility in time management and prioritization of tasks
• Ability to work independently as well as in a team environment
• Strong problem-solving and negotiation skills
• College degree in business/marketing or related area, or equivalent business experience required

The pay range for this position is $35,000 to $45,000 depending on experience

Additional Information

Why work at Informa

Employee experience is very important to us at Informa. On top of joining a supportive, diverse and ambitious team that welcomes all types of candidates. We are also flexible with different working patterns and prioritizes promotions internally. Our benefits include:

• Learning and development plan to assist with your career development
• 15 days PTO plus 10 national holidays, 4 days for volunteering and a day off for your birthday!
• Competitive Benefits with 401k match
• Paid parental leave
• Work with a high quality of specialist products and service
• Bright and friendly staff who are all “expert’s experts” and additional training and development for helping you achieve your career aspiration
• ESPP - become a shareholder

We know that sometimes the 'perfect candidate' doesn't exist, and that people can be put off applying for a job if they don't fit all the requirements. If you're excited about working for us and have most of the skills or experience we're looking for, please go ahead and apply. You could be just what we need! We believe strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, Informa is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, ancestry, national origin, religion, or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other protected characteristics under federal, state or local law.

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