Job Description

Company Description Informa is a leading international events, intelligence and scholarly research group.

Our purpose is to champion the specialist. Through hundreds of powerful brands we work with businesses and professionals in specialist markets, providing the connections, intelligence and opportunities that help customers grow, do business, make breakthroughs and take better informed decisions.

Informa is listed on London Stock Exchange and a member of FTSE 100, with over 11,000 colleagues working in more than 30 countries.

Job Description The Order Entry Specialist will provide excellent customer service to our vertical markets with an outstanding attention to detail via a B2B financial model and experience within a Billing/CRM system. The exemplary candidate will be a team player and a high-level communicator with the ability to meet deadlines and deliver accurate consistent results. Come join us at our Kansas City office centrally located near 68th Terrace and Shawnee Mission. We offer flexible work/life balance in a casual environment with strong vacation and benefits including matching 401k and stock purchase matching.

RESPONSIBILITIES:

• Reports to Director of Operations Support.
• Provide Excellent customer service.
• Review insertion orders and customer PO’s to ensure order is complete and ready for entry into the production system.
• Enter ad insertion orders into the Naviga order entry system completely and accurately and ensure each order is stored in the appropriate location.
• Ensure insertion orders are entered into the production system within 24-48 hours of receipt.
• Maintain records in Microsoft Outlook daily.
• Work with billing department as necessary to revise ad insertion orders as deemed necessary.
• Correspond with sales reps and other internal customers regarding questions or issues with ad insertion orders.
• Maintain large database by adjusting client information, billing information and publications.

Qualifications

• 2yrs College or equivalent work experience in a financial setting.
• Minimum 1 year of data entry experience; preferably experience with large databases. Salesforce and Naviga order entry system experience strongly desired.
• Ability to perform high-level math functions including fractions, decimals, percentages and discounts.
• Strong written/verbal and interpersonal communication skills.
• Ability to work with managers and team members on other cross functional teams throughout the organization.
• Effective communications, negotiating and influencing skills.
• Ability to establish effective relationships with all colleagues at all levels in the organization.
• Ability to independently handle multiple task and assignments within SLA’s.
• Excellent organizational, time management, and problem-solving skills.
• Proficiency in MS Office applications.

Additional Information ABOUT INFORMA:

Informa is a leading business intelligence, academic publishing, knowledge and events group. We help customers in hundreds of professional, commercial and academic communities connect and learn, and create and provide access to content and intelligence so they can work smarter and make better decisions faster.

WHY WORK AT INFORMA:

Employee experience is very important to us at Informa. On top of joining a supportive, diverse and ambitious team that welcomes all types of candidates. We are also flexible with different working patterns and prioritises promotions internally. Our benefits include:

• Learning and development plan to assist with your career development
• 15 days PTO plus 9 national holidays, 4 days for volunteering and a day off for your birthday!
• Competitive Benefits with 401k match
• Paid parental leave
• Commuters benefit
• Work with a high quality of specialist products and service
• Bright and friendly staff who are all “expert’s experts” and additional training and development for helping you achieve your career aspiration
• Share-Match options - become a shareholder
• Regular social events and networking opportunities

We know that sometimes the 'perfect candidate' doesn't exist, and that people can be put off applying for a job if they don't fit all the requirements. If you're excited about working for us and have most of the skills or experience we're looking for, please go ahead and apply. You could be just what we need! We believe strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, Informa is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, ancestry, national origin, religion, or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other protected characteristics under federal, state or local law.