Job Description
This position proactively assists attendees, exhibitors, and staff for all events, both in the office and onsite. Assistance includes effective communication, review of registration, exhibitor service kit, exhibitor training, booth rules, and enforcement, as well as general show information. Also responsible for identifying and developing new programs and implementing better communication methods for customers.
Responsibilities for a Client Services Representative at Informa:
* Provide assistance for all customer service requests through inbound and outbound phone calls, promptly returning emails and voicemails within 24 hours of receipt.
* Respond to online chat inquiries as they arise.
* Deliver consistent and timely reporting of projects, ensuring that identified deadlines are met.
* Create, manage, and gain a comprehensive understanding of Exhibitor Service Kits for assigned events.
* Assist exhibitors with all included services, vendors, and compliance with event regulations.
* Act as the primary point of contact for multiple assigned events, while also providing support to the team with other events and associated tasks.
* Complete or create registrations using a variety of registration platforms.
* Review and enhance client-facing products, such as apps, marketing materials, surveys, and more.
* Identify and proactively provide excellent customer service to both internal and external customers.
* Utilize identified software and tools for record-keeping and efficient event management.
* Regularly review event websites to ensure accuracy and user-friendliness for both external and internal customers.
* Diagnose and provide solutions to resolve customer concerns in a timely manner.
* Collaborate with internal teams and vendors to research, identify, and implement new ideas and processes that enhance customer support.
* Act as a Floor Manager onsite for assigned events, as requested.
* Travel is expected to be less than 20% annually.
* Be prepared to handle other duties, whether incidental or regular, as assigned by management's discretion.
Qualifications
Qualifications for a Client Services Representative at Informa, an events business:
* A minimum of an Associate Degree in Business or equivalent experience.
* A minimum of 2 years of practical experience in customer service, event coordination, or project management related to exhibitors is essential.
* Intermediate computer skills are necessary to effectively handle various software and tools used in client services.
* Exceptional oral and written communication skills are a must. The ability to convey information clearly and professionally is crucial for interacting with clients.
* Proficiency in communication methods is required, encompassing email, phone, chat, and in-person interactions. The role demands the capability to engage effectively with customers through various channels to meet their needs.
Additional Information
We offer:
We know that sometimes the 'perfect candidate' doesn't exist, and people can be put off applying for a job if they don't fit all the requirements. If you're excited about working for us and have most of the skills or experience we're looking for, please go ahead and apply. You could be just what we need! We believe strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, Informa is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, ancestry, national origin, religion, or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other protected characteristics under federal, state or local law.