Job Description

The role of Client Services Account Manager is pivotal in serving as the primary liaison between NetLine’s Lead Generation Services and its clients. The main responsibility of the Client Services team is to ensure client needs are met to enhance customer satisfaction and drive profitability for NetLine, a division of Informa Tech.

A successful Client Services Account Manager will focus on improving both customer satisfaction and service delivery efficiencies. The ideal candidate should demonstrate exceptional flexibility, dedication, integrity in client service, meticulous attention to detail, and adeptness in managing multiple projects simultaneously.

RESPONSIBILITIES:

• Manage and cultivate relationships with new and existing clients, providing detailed project management to coordinate and execute campaign deliverables successfully.
• Handle key strategic campaigns and engage in effective communication with key stakeholders.
• Generate and maintain campaign analysis reports using internal tools to update clients on the status of their programs and provide regular optimization suggestions.
• Utilize NetLine's Portal platform for creating campaign offers and monitoring campaign results daily.
• Communicate effectively with clients via email and phone calls to proactively deliver contracted campaigns based on strategic planning.
• Foster growth in client relationships to support account base renewal and retention, providing sales operations support.
• Participate in regular campaign meetings with clients, offering feedback and updates on campaign results, and creating optimization plans for campaign success based on received feedback.
• Develop a deep understanding of our clients' objectives, audiences, and competitive landscape to ensure campaign success.
• Collaborate cross-functionally with other departments to ensure proper resource management and drive continual innovation and improvement.

Qualifications

• Bachelor's degree (BA/BS) in Business Communication, Marketing, or related field.
• 3-5 years of experience in client/customer management, online marketing, internet advertising, or related areas.
• Profound understanding of marketing fundamentals.
• Exceptional analytical skills in performance measurement and management.
• Demonstrated flexibility, proactiveness, outgoing personality, results-oriented mindset, and meticulous attention to detail.
• Ability to efficiently handle multiple tasks in a fast-paced, deadline-driven environment.
• Outstanding written and verbal communication skills, coupled with strong time-management abilities.
• Proficiency in using Microsoft Office products.
• This role offers a salary ranging from $59,500 to $80,000 annually, along with a year-end bonus.
• The expiration date for this job advertisement is April 28th.

Additional Information

Why work at Informa

Employee experience is very important to us at Informa. On top of joining a supportive, diverse and ambitious team that welcomes all types of candidates. We are also flexible with different working patterns and prioritizes promotions internally. Our benefits include:

• Learning and development plan to assist with your career development
• 15 days PTO plus 9 national holidays, 4 days for volunteering and a day off for your birthday!
• Competitive Benefits with 401k match
• Paid parental leave
• Work with a high quality of specialist products and service
• Bright and friendly staff who are all “expert’s experts” and additional training and development for helping you achieve your career aspiration
• ESPP - become a shareholder

We know that sometimes the 'perfect candidate' doesn't exist, and that people can be put off applying for a job if they don't fit all the requirements. If you're excited about working for us and have most of the skills or experience we're looking for, please go ahead and apply. You could be just what we need! We believe strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, Informa is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, ancestry, national origin, religion, or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other protected characteristics under federal, state or local law.

See how Informa handles your personal data when you apply for a job here.

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