Eastern Municipal Water District is seeking a highly motivated individual to fill a vacancy in our Information Systems Department for the position of Information Technology Development Operations Manager. If you meet the qualifications outlined below, and you are interested in joining a dynamic business environment working with a stellar team of professionals, we encourage you to apply for this excellent employment opportunity.

**CLOSING DATE & TIME: Friday, January 3, 2025, 4:00PM Pacific Time. **

SALARY INFORMATION :

• Information Technology Development Operations Manager- Range 227
  • $75.28 - $93.75 Hourly
  • $13,048.53 - $16,250.00 Monthly

GENERAL DESCRIPTION:

Under general direction, plans, organizes, oversees, coordinates, and reviews the work of staff performing difficult and complex professional, technical, and administrative support related to all programs and activities of the Information Technology Department; functional areas of responsibility include enterprise support, business solutions, and quality assurance; administers short- and long-range planning activities; manages the effective use of department resources to improve organizational productivity and customer service; provides complex and responsible support to the Senior Director of Information Services in areas of expertise; and performs related work as required.

DISTINGUISHING CHARACTERISTICS:

This is a management classification responsible for planning, organizing, reviewing, and evaluating assigned technology operations and services. Incumbents are responsible for performing diverse, specialized, and complex work involving significant accountability and decision-making responsibilities, which include providing professional advice and counsel to departments on strategic technology matters. Incumbents serve as a professional-level resource for technology-related organizational, managerial, and operational analyses and studies. Performance of the work requires the use of considerable independence, initiative, and discretion within broad guidelines.

The following job duties are applicable to this recruitment:

1. Plans, organizes, supervises, trains, and evaluates the performance of assigned staff; establishes performance requirements and personal development targets; regularly monitors performance and provides coaching for performance improvement and development; recommends compensation and provides other rewards to recognize performance; subject to management concurrence, takes disciplinary action, up to and including termination, to address performance deficiencies, in accordance with the District's rules, policies, and labor contract provisions; identifies best-of-class work practices among assigned staff and assures uniform adoption of those practices.

2. Provides day-to-day leadership and works with staff to ensure a high-performance, customer service-oriented work environment which supports achieving the department’s and the District’s mission, strategic plan, objectives, and values.

3. Participates in the development and implementation of goals, objectives, policies, and priorities for assigned services and programs; identifies resource needs; recommends and implements policies and procedures, ensuring alignment with the
   District's strategic and operational plans; provides strategic leadership in technology selection and investment.

4. Manages and participates in the development and administration of the department’s annual budget; directs the forecast of additional funds needed for staffing, consultants, contractors, equipment, materials, and supplies; directs the
   monitoring of and approves expenditures; directs and implements adjustments as necessary to meet changing conditions.

5. Participates in developing and recommending short- and long-term plans for technology services; works with stakeholders and technology managers to prioritize development projects; guides the development and delivery of technology solutions; reviews and approves general systems approaches to the solution of problems and reviews program results; leads and delivers large-scale enterprise architecture
   initiatives.

6. Ensures all systems, applications, and integrations are implemented and maintained using sound principles of operating systems, networks, and systems management; ensures full documentation to provide an accurate, up-to-date depiction of the District’s environment; serves as primary point of contact for critical applications.

7. Manages cross-functional teams to develop and maintain large-scale applications; works with multiple business units to deliver District Solutions; leads infrastructure planning, development strategies/initiatives, and product lifecycle; communicates with vendors, suppliers and executive management to ensure availability of infrastructure technologies and support.

8. Performs project management, time management, cost estimating, and budget development; organizes and motivates project team; analyzes and manages project risk and monitors progress.

9. Manages vendor relationships, statements of work; ensures invoices are properly documented and paid.

10. Manages software licenses and renewals.

11. Confers with District managers and employees regarding current and anticipated information systems requirements and the feasibility of alternative conceptual approaches to meeting requirements; participates in developing and recommending short and long-term plans for hardware and/or software upgrades; works with District managers to prioritize network, computer, and mobile device equipment upgrades and expansions.

12. Participates in preparing detailed bid specifications for the purchase of services and software; reviews, negotiates, approves, and manages the Business Solutions division’s contractual obligations.

13. Keeps abreast of advancements in information system and computing technologies and their capabilities; provides technical information, guidance, and support to other departments as needed.

14. May act for the Senior Director, Information Systems in that incumbent's absence.

15. Ensures staff observes and complies with all District and mandated safety rules, regulations, and protocols.

16. Performs other duties as assigned.

PLEASE NOTE: In-person pre-employment testing is required for this position.

SUPERVISION RECEIVED AND EXERCISED :

Receives administrative direction from the Sr. Director of Information Systems. Exercises direct supervision over professional, technical, and administrative support staff through subordinate levels of supervision.

**BENEFITS : ** For an overview of EMWD's excellent benefits package please click on the following link: EMWD Benefits Summary

To learn more about working at EMWD, view our Join EMWD video by clicking here.

EMWD’s mission is to deliver value to our diverse customers and the communities we serve by providing safe, reliable, economical and environmentally sustainable services.

EMWD is a leader in sustainability efforts that provide long-term benefits to the environment and establishes EMWD as an industry front-runner in adapting to climate change. We have invested in solar energy programs that provide significant environmental benefits, are modernizing our fleet vehicles to be further reliant on clean energy, and have a long-term strategic priority to further reduce our carbon footprint while reducing financial impacts to customers.

Required Skills

Knowledge of:

• Principles and practices of employee supervision, including work planning, assignment review and evaluation, discipline, and the training of staff in work procedures.
• Principles and practices of leadership.
• Organization and management practices as applied to the development, analysis, and evaluation of programs, policies, and operational needs of the assigned area of responsibility.
• Principles and techniques for working with groups and fostering effective team interaction to ensure teamwork is conducted smoothly.
• Principles and practices of strategic planning in assigned technology area.
• Principles and practices and techniques of information systems management, including applications design, hardware and software options for business, engineering, and operations applications, and the cost of systems alternatives.
• Principles and practices of project management.
• Principles and practices of contract management.
• Operating principles, methods, practices, and limitations of carious computing, storage, and network platforms.
• District personnel rules, policies, and labor contracts.
• District and mandated safety rules, regulations, and protocols.
• Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and District Staff.
• District and mandated safety rules, regulations, and protocols.
• The structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar.
• Modern equipment and communication tools used for business functions and program, project, and task coordination, including computers and software programs relevant to work performed.

Ability to:

• Select and supervise staff, provide training and development opportunities, ensure work is performed effectively, and evaluate performance in an objective and positive manner.
• Develop and implement goals, objectives, practices, policies, procedures, and work standards.
• Provide administrative, management, and professional leadership for the Information Systems Department and the District.
• Prepare, administer, and monitor a division budget.
• Plan, organize, integrate, and manage systems installation, configuration, and administration activities.
• Establish and maintain project and production schedules.
• Identify information management issues and opportunities, analyze problems and alternatives, and develop sound conclusions and recommendations.
• Assess user department needs, set priorities and allocate resources to most effectively meet needs in a timely manner.
• Develop and implement appropriate procedures and controls.
• Prepare clear, concise, and accurate reports and other materials.
• Effectively represent the department and the District in meetings with governmental agencies; community groups; various business, professional, and regulatory organizations; and in meetings with individuals.
• Independently organize work, set priorities, meet critical deadlines, and follow-up on assignments.
• Use tact, initiative, prudence, and independent judgment within general policy, procedural, and legal guidelines.
• Effectively use computer systems, software applications relevant to work performed, and modern business equipment to perform a variety of work tasks.
• Communicate clearly and concisely, both orally and in writing, using appropriate English grammar and syntax.
• Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work.

Required Experience

Any combination of experience and education that provides the required knowledge and abilities is qualifying, along with the specific licenses/certifications as outlined below:

Experience:

• Seven (7) years of progressively responsible information technology management experience, three (3) of which were at project management or supervisory level.

Education:

• Equivalent to a bachelor’s degree from an accredited college or university with major coursework in information technology, computer science, management information systems, business, or a closely related field; a master's degree is desired.

Licenses/Certifications:

• A valid California driver’s license and the ability to maintain insurability under the District’s Vehicle Insurance Policy.
• A Project Management Professional (PMP) certification is desired.

Knowledge of:

• Principles and practices of employee supervision, including work planning, assignment review and evaluation, discipline, and the training of staff in work procedures.
• Principles and practices of leadership.
• Organization and management practices as applied to the development, analysis, and evaluation of programs, policies, and operational needs of the assigned area of responsibility.
• Principles and techniques for working with groups and fostering effective team interaction to ensure teamwork is conducted smoothly.
• Principles and practices of strategic planning in assigned technology area.
• Principles and practices and techniques of information systems management, including applications design, hardware and software options for business, engineering, and operations applications, and the cost of systems alternatives.
• Principles and practices of project management.
• Principles and practices of contract management.
• Operating principles, methods, practices, and limitations of carious computing, storage, and network platforms.
• District personnel rules, policies, and labor contracts.
• District and mandated safety rules, regulations, and protocols.
• Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and District Staff.
• District and mandated safety rules, regulations, and protocols.
• The structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar.
• Modern equipment and communication tools used for business functions and program, project, and task coordination, including computers and software programs relevant to work performed.

Ability to:

• Select and supervise staff, provide training and development opportunities, ensure work is performed effectively, and evaluate performance in an objective and positive manner.
• Develop and implement goals, objectives, practices, policies, procedures, and work standards.
• Provide administrative, management, and professional leadership for the Information Systems Department and the District.
• Prepare, administer, and monitor a division budget.
• Plan, organize, integrate, and manage systems installation, configuration, and administration activities.
• Establish and maintain project and production schedules.
• Identify information management issues and opportunities, analyze problems and alternatives, and develop sound conclusions and recommendations.
• Assess user department needs, set priorities and allocate resources to most effectively meet needs in a timely manner.
• Develop and implement appropriate procedures and controls.
• Prepare clear, concise, and accurate reports and other materials.
• Effectively represent the department and the District in meetings with governmental agencies; community groups; various business, professional, and regulatory organizations; and in meetings with individuals.
• Independently organize work, set priorities, meet critical deadlines, and follow-up on assignments.
• Use tact, initiative, prudence, and independent judgment within general policy, procedural, and legal guidelines.
• Effectively use computer systems, software applications relevant to work performed, and modern business equipment to perform a variety of work tasks.
• Communicate clearly and concisely, both orally and in writing, using appropriate English grammar and syntax.
• Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work.