The Help Desk Technician's primary job is to work with the Help Desk Manager to resolve Help Desk tickets by providing fast and efficient IT support related to computer systems, hardware, and software. Responds to queries, runs diagnostic programs, isolates problems, and determines and implements solutions. This is a full-time, non-exempt position paid on an hourly basis.

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Life at Parkhill

At Parkhill, Building Community is the reason we exist. We invest in extraordinary people who love investing in their communities. We are more than planners, architects, and engineers — we are neighbors who choose to live and serve in the communities we work.

Increase your impact with our team of passionate collaborators. Whether you are a recent graduate with untapped potential or a professional with proven expertise, we invite you to discover a career path designed for you.

Parkhill is one of the largest architectural and engineering firms in the Southwest. We have 13 offices located throughout Texas, New Mexico, and Oklahoma.

Your Contribution

• Complete Help Desk tickets in a timely manner.
• Answer and field Help Desk calls.
• Adhere and enforce Parkhill IT Policy.
• Desktop/laptop deployments.
• Enter new solutions in Help Desk ticketing system.
• Printer maintenance.
• Asset checkout and maintenance.
• Train computer users.

Your Qualifications

• Bachelor's degree in related discipline from four-year college or university.
• Past experience and/or training with Information Technology.
• Technical certifications in related discipline preferred but not required.

Benefits and Perks

We offer a comprehensive set of benefits including:

• Life Balance: hybrid/flexible work schedules, flexible work environment, generous PTO, paid holidays.
• Investing in Your Future Growth: specialized training, continuing education, professional licensing, intern development programs, University of Parkhill.
• Competitive Benefits: up to 80% of medical premiums*, FSA for dependent care, HSA contributions, employer 401k contribution, short/long term disability coverage, performance bonuses.
• Well-Being: mental health care, culture committees, wellness programs, charitable giving match.

EEO Statement

Parkhill is committed to providing an equitable and inclusive work environment, free from discrimination and harassment, where employees are treated with respect and dignity. We are an Equal Opportunity Employer/Affirmative Action/Veteran/Disability employer and subscribe to E-Verify.

We are also fully committed to recruiting, retaining, developing, and promoting the most qualified employees without regard to their race, religion, color, sex, gender identity, sexual orientation, pregnancy, marital or parental status, national origin, age, disability, family medical history or genetic information, political affiliation, veteran status, military service, or other non-merit-based factors. It is the policy of Parkhill not to discriminate because of a person’s relationship or association with a protected veteran. This includes spouses and other family members. Also, Parkhill will safeguard the fair and equitable treatment of protected veteran spouses and family members regarding all employment actions and prohibit harassment of applicants and employees because of their relationship or association with a protected veteran.