Company Overview:
****Lovisa is an Australian established brand since 2010. Throughout the 15 years Lovisa has grown rapidly around the world and has quickly become a leading fast fashion jewelry retailer. We are listed in over 45+ markets, and we have over 955+ stores globally. Our plan is to continue focusing on global expansion with new store openings almost every week in our existing markets and new markets, making each year bigger and better. The culture at Lovisa is what makes us so successful, and we value our 10+1 culture commitments which keeps our stores and support center (Lovisa Americas corporate office) aligned with a can-do attitude, do it now energy, working as a team, being accountable and having respect. We put a lot of time and energy into our team for internal succession planning and progression to build on their Lovisa career.
This role will support Lovisa Americas Corporate which currently consists of 184 stores in the USA, 26 in Canada, + 4 in Mexico. This role will be based in Grove City, Ohio out of our US warehouse.
Job Responsibilities:
**IT Support & Infrastructure // **_(Will train based on experience)_
Provide first-line and escalated IT support for warehouse operations, including inventory management systems, warehouse management software, and logistics applications
Support retail locations remotely with technical issues related to POS systems, network connectivity, and hardware maintenance
Manage and maintain IT infrastructure within the distribution center, including servers, network equipment, and security systems
Assist with the set up of new stores from a technical perspective
Work with the Level 1 – Global Service Desk to ensure effective ticket management and ongoing development of Knowledge Articles
Provide occasional Level 1 service support as operational needs arise (examples: during peak periods)
Perform other duties and special projects (within an individual's skill and competency level as required)
Loss Prevention & Operations Support
Configure and maintain CCTV and security systems across retail locations
Monitor and analyze POS (Point of Sale) transaction data for potential fraud patterns
Support inventory control systems and assist with shrinkage reduction initiatives
Generate and analyze loss prevention reports for management
Assist with the investigation of technical aspects of security incidents
Provide technical support for cash management systems
Train staff on security-related technical procedures
**Logistics & Warehouse Support **
Assist in projects related to our new Lovisa Americas USA Distribution Center
Provide clear and informative reporting on carrier performance, lead times and costs
Ensure the accuracy of all IT shipping documents - gather and maintain all data records relative to shipping activities
Monitor all IT equipment shipments, escalating to management and communicating outcomes when necessary
Liaise with warehouse management to ensure that all outgoing shipments are compliant with local regulations / carrier requirements, are correctly packaged and have the correct documentation attached.
Maintain IT inventory within the Lovisa Americas Warehouse
Assists with New Store Openings (NSO) specifically regarding any IT equipment
Day-to-Day Operations
Support daily operational reporting needs for retail locations
Maintain and troubleshoot inventory tracking systems
Role Preferences