Information Technology Technician
About Bridger Aerospace
Bridger Aerospace is an aerial firefighting company based in Belgrade, Montana, located at the Bozeman Yellowstone Airport (KBZN). It was founded in 2014 to support front-line firefighters with world-leading technology and aerial fire suppression systems. We have grown from operating a single plane to commanding a significant Air Attack and the largest Super Scooper fleet in the U.S. in less than eight years. Bridger is a leader in fighting wildfires, specializing in Air Attack, Fire Suppression, and Aerial Fire-Mapping technologies. Our focus is to provide the most effective and modern capabilities to fight fires from the air. Meeting the needs of the growing threat of economic and environmental damage caused by wildfires and supporting ground-based firefighters is our priority.
About the Role
Bridger Aerospace is seeking a full-time on-site IT Technician to join our high-tech, dynamic family. The Bridger Aerospace IT Technician would be responsible for providing IT support to the organization's employees, computer systems, networks, and applications. This is a full-time position based at Bridger Aerospace HQ located in Belgrade, MT.
Reports to: Manager of Information Technology
What You'll Do:
- Provide phone, remote, and onsite technical support to all Bridger Aerospace employees
- Respond to and resolve end user hardware and software issues in a timely manner
- Preparation, testing, and deployment of desktop and laptop IT hardware and software
- Utilize remote management tools from Microsoft and third-party vendors
- Manage user access and permissions using Entra ID/Azure AD and MS365 groups
- Implement defined administrative and technical policies
- Proactively identify areas for improvement in policies, procedures, and security controls
- Provision, deprovision, or modify user access to Software-As-A-Service (SaaS) applications
- Provision, deprovision, or modify user physical access through our badge access software
- Participate in configuration and troubleshooting of network devices, to include switches and access points
- Participate in configuration and troubleshooting of IOT devices, to include video conferencing
- Document work performed in the ticketing system of record (currently FreshService)
- Coordination of vendor support as required
- As defined by Management, review IT publications and online training materials and participate in, and/or maintain, specific IT Training or certifications
- Support internal and external audits through the collection and provision of requested evidence
- Brief users on their responsibilities with regards to information system security and train users on prescribed security restrictions and safeguards
What We're Looking For:
- 2-4 years of progressive Help Desk/Desktop Support/Systems Administration professional experience desired, 5-7+ years preferred
- Hands-on experience managing users and computers in Microsoft Active Directory / Entra ID
- Proficiency with MS365 administration
- Professional IT Certifications desired: AZ-104 Microsoft Azure Administrator, CompTIA A+, Network +, Security +
- Experience providing technical support in medium to large organizations with a large remote workforce component
- Printer and peripheral setup, configuration, and troubleshooting
- Self-motivated with the ability to work in a fast-moving environment
- Customer-oriented
Benefits and Perks:
- Competitive salary and growth opportunities
- Company performance-based bonus plan
- Equity stock-based compensation package
- Employer-funded comprehensive health, vision, and dental insurance for employees and dependents
- 401k with company match
- Employer-funded life and disability insurance coverage
- Heath Savings Account (HSA), Flexible Spending Account (FSA), and Dependent Care FSA options
This position is subject to pre-employment background check and drug screening. Additionally, this position requires attainment of an AOA Badge issued by Bozeman-Yellowstone Int'l Airport.
Bridger Aerospace Group Holdings and its family of companies does not discriminate or permit discrimination by any member of its community against any individual on the basis of race, color, religion, national origin, sex, pregnancy, sexual orientation, gender identity, gender expression, parental status, marital status, age, disability, citizenship status, veteran status, genetic information or any other classification protected by federal or state law in matters of employment, promotion, services or activities it operates.