Job Description

As a Customer Experience Specialist (CES), you will be an essential part of our company’s 24/7 business operation. Your main responsibility is to assist customers with their account needs as we help some of the biggest names in the industry transform funds from any source to any destination. You will deliver first-class customer service in every interaction, whether it be by phone, in a chat or by email.

A successful CES will be able to handle multiple calls/chats simultaneously while maintaining the highest standard of customer care. In addition to superior customer service skills, the ideal candidate for this job will know how to work under pressure, as you will be on the front line solving our customers’ challenges in an environment that is fun and relaxed but can also be extremely demanding. Our best CESs thrive on customer interactions and never miss an opportunity to enhance the customer’s experience with Ingo Money.

Main Duties and Responsibilities:

• Interact with Ingo Money customers and provide them with correct information concerning their account and the services offered by Ingo Money
• Update and maintain a database of customers’ information
• Help our customers to complete account applications
• Investigate and escalate account errors as needed

Position requires availability/flexibility to work a rotating 8 hour shift (5 days per week) within the hours of operation as listed below:

• 9am-10pm Monday-Friday
• 9am-6pm Saturday, Sunday and Holidays *some weekends required WEEKENDS ARE PAID AT A PREMIUM RATE

Qualified Candidates must have the following Skills and Competencies:

• A customer focused attitude and excellent communication skills (both verbal & written)
• Strong listening and problem-solving skills
• Ability to type 25 WPM, minimum
• Computer & web navigation proficiency
• Ability to relate to all customer types
• Receptive to coaching and feedback
• Motivation to meet/exceed established goals
• 1+ years customer service experience, preferably in a call center environment

**** FOR IMMEDIATE CONSIDERATION, PLEASE GO TO HTTPS://INGOMONEY.COM/CAREERS/ TO APPLY! ****

Company Description

Ingo Money is the money mobility company. We conceive, create and deliver innovative payments and risk management technologies that make money movement easy, instant and safe for our clients and their customers. We power instant digital account transfers, mobile check deposit, retail cash deposits, and disbursements and payouts of all kinds—payroll, commissions and tips, rebates and incentives, insurance claims, loan proceeds, legal settlements, bill payment and more. And we are launching the industry’s first open-platform p2p service. We provide senders and recipients with unmatched choice in how they pay and get paid; and we operate the industry’s biggest and best payments gateway to bridge the gap between old payment methods and new ones. We also protect our clients from the risk of real-time money movement with proprietary, network-wide risk and fraud AI, authentication tools, real-time transactional underwriting and funds guarantees. Bottom line: Ingo Money is transforming the way fintechs, banks and businesses move money! If you want to be a part of the instant money revolution, we want to meet you!