Job Description

• Lead, train, and supervise staff according to Forbes 5-star standards, ensuring quality guest experiences, smooth operations, and compliance with safety standards and company policies.
• Ensure a warm and welcoming guest arrival process, including preparing welcome folders, sending out confirmation materials, and handling check-outs.
• Ensure rooms are clean, prepared, and equipped with welcome amenities before guest arrival.
• Ensure the Housekeeping team maintains standards and fulfills special requests.
• Manage the emergency after-hours phone line to promptly address any urgent guest issues.
• Schedule Host/Concierge teams to ensure coverage for all meal services and Inn operations.
• Report on occupancy levels as requested by management.
• Manage VIP and tour schedules, ensuring staff are informed of key visitors and private tours.
• Organize hospitality team meetings with department heads of the restaurant, housekeeping staff, maintenance, and tasting room.
• Coordinate with restaurant and tasting room leadership regarding concierge and housekeeping needs.
• Assist the Restaurant/Banquet Manager with event planning and execution, particularly weddings.

Qualifications

• Minimum two (2) years of experience in a team lead role within the hospitality or consumer-facing industry.
• Experience in the wine industry is a plus.
• Spanish fluency is a plus.
• Effective communication skills, both verbal and written, for providing clear direction and delegation to staff.
• Proven ability to work well under pressure while balancing multiple priorities.
• Proven ability to establish direction, obtain commitment and execute appropriate logistical processes.

Base salary: $66,560. Final compensation will be dependent upon skills & experience.

Additional Information

• Competitive benefits package including Medical, Vision, Dental, 401k
• Continued training and generous Education Reimbursement Program
• Paid sick, vacation and holiday time
• Wonderful Giving (www.wonderfulgiving.com) -- allowing you to donate company money to a cause of your choice
• Company prioritizes wellness through its Wonderful NOW (Nourish Our Wellness) initiative, which provides a robust suite of wellness offerings such as access to mental health resources and life coaching, employee community groups, cash rewards for healthy habits, and on-demand fitness videos.

Located in Paso Robles, JUSTIN® Vineyards & Winery was founded in 1981 and is known for crafting world- class wines using Bordeaux grape varieties, including the iconic ISOSCELES® blend of Cabernet Sauvignon, Cabernet Franc and Merlot. The Vineyard estate, located at 11680 Chimney Rock Road, features a Tasting Room, luxury five-star accommodations at the JUST Inn®, and a Restaurant—making it one of the only wineries on the Central Coast to offer all three options. In September 2018, a new second location, the JUSTIN Downtown Tasting Room opened introducing an expansive wine-tasting bar, lounge, and a full dining room that’s situated prominently on the square along Downtown City Park in the heart of Paso Robles. In addition to its stellar hospitality, JUSTIN consistently receives top honors around the world, establishing itself as a leader in New World Bordeaux-style winemaking. JUSTIN wines are available through discerning fine wine retailers and restaurants throughout the United States, or directly from the Winery via JUSTIN’s Tasting Room, online store or to members of the exclusive JUSTIN Wine Society wine club. To discover more about JUSTIN, visit www.justinwine.com.

The Wonderful Company is an Equality Opportunity Employer that provides opportunities for advancement. We are committed to creating a diverse workforce that embodies a deep culture of acceptance, equity, and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories.

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