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Customer Service Representative

I

Innovated Packaging Company

Customer Service Representative

Newark, CA
Full Time
Paid
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  • Responsibilities

    Job Description

    YOUR ROLE

    CUSTOMER SERVICE REPRESENTATIVE (LEVEL I)

    WORK SCHEDULE: Monday to Friday

    SHIFT AND HOURS: 1st - 8:00am to 5:00pm

    BENEFITS: Medical, Dental, Vision, 401k, Paid Time Off, Paid Sick Leave, and Holiday Pay

    As a Customer Service Representative with us, you’ll use your in-depth knowledge of TransPak company products and programs that you’ll gain over time through a supportive manager and team to provide effective customer service for all internal and external customers. As someone who is naturally friendly and professional, you’ll prioritize well, work independently and communicate often with team members within the organization

    WHAT YOU’LL BE DOING

    ESSENTIAL FUNCTIONS

    • Provide top notch Customer Service to internal and external customers
    • Provide timely feedback to the company regarding service failures or customer concerns
    • Process customer orders/changes/returns according to established department policies and procedures
    • Communicate with internal teams to ensure proper scheduling of orders
    • Work closely with the invoicing team on discrepancies
    • Partner with internal/external teams to meet and exceed customer’s expectations

    ORDER SUPPORT

    • Enter new orders, release blanket orders and manage reschedules
    • Perform contract review to validate all criteria on customer purchase order matches our quote prior to acceptance (terms, address, tax, qty, price, etc.)
    • Create work orders and communicate with internal teams appropriately
    • Maintain customer part number sheets and pricing spreadsheets
    • Create, print, and validate shippers
    • Send purchase order request (POR) to procure special material related to processing Sales Orders.
    • Calculate and process customer labor timecards
    • Monitor customer reschedule reports and open order reports

    EMAIL COMMUNICATION AND PHONE CALLS

    • Respond to customer service group email in a timely and courteous manner
    • Provide customers with order confirmation and updates
    • Problem solve customer issues / internal issues
    • Answer all incoming calls in a courteous and professional manner and follow-through with the appropriate action by answering calls to the Customer Service Department main line and your direct extension

    WHAT WE’D LIKE TO SEE FROM YOU

    HIGHLY DESIRED

    • High School Graduate or GED
    • 1-2 years’ experience as a Customer Service Representative
    • Customer focused
    • Problem solver
    • Good time management skills
    • High level of motivation and strong work ethic

    PREFERRED AND HELPFUL

    • Sage X3 experience or other ERP systems
    • Excellent communication
    • Effective interpersonal skills

    CONTINGENCIES

    • Successful completion of a pre-employment drug screen and criminal background check

    INTERESTED BUT CONCERNED YOU’RE NOT QUALIFIED?

    Don’t meet every single requirement? At IPC and TransPak, we are building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this, or other, openings

    I look forward to reviewing your application

    Jonathan B.

    Corporate Recruiter – TransPak People Team

    Company Description

    TransPak was originally founded in Silicon Valley in 1952 and we’ve been a private, family owned and operated business since 1969. We are humbled by the long-term relationships with our customers, earned through the packaging solutions we offer, including design, engineering, testing, manufacturing, and fulfillment of custom and stock packaging