Job Description

Pay Rates Starting between: $28.00 - $31.00 / hour

The purpose of this job is to develop and provide focus on customer relationships, grow volume, manage attrition and respond to customers’ needs. This role is part of the SC Fuels team, a Pilot Company, supporting the Fleet Card Division.

1. Grow and maintain current customer volume through customer relationships and follow through

• Responsible for generating referrals from base customers and conducting in-person quarterly business reviews for top 50 customers to drive increased volume

2. Identify base volume customers with growth potential

• Contact new base customers within 48 hours of account assignment to schedule personal introduction with current BDM
• Perform volume usage analysis to increase domestic gallons
• Provide solutions to ensure sales targets are not impacted

3. Manage customer attrition

• Contact customers with a 20% or greater decrease in weekly volume as reported on the weekly volume report and schedule visits as needed

4. Other

• Customized customer reporting
• Customer support, education and training
• Manage sales activity in Salesforce
• Analyze and provide pricing/payment terms
• Liaison with Credit Department for collections
• Fraud review and recommendations to reduce risk
• Process card issues
• Report and analyze KPI’s
• Attend weekly sales meetings in person

Qualifications

• 2 years of relevant industry sales, and/or customer service experience
• High School Diploma or equivalent
• Ability to travel within assigned region using own transportation
• Good driving record
• Ability to learn company systems and processes with training
• Advanced Microsoft Office skills
• Advanced CRM (preferred Salesforce), PRS, and other company software skills
• Knowledge of fuel and trucking industry
• Knowledge of company products and offering
• Excellent written and verbal communication skills
• Professional demeanor when communicating in person, email or phone
• Ability to manage time and prioritize work
• Highly organized with attention to detail
• Ability to quickly learn new technology and use technology in all areas related to the role
• Strong customer service skills with the ability to influence others and solve problems
• Ability to work in a fast-paced, dynamic team environment
• Ability to handle multiple tasks, meet deadlines, and work independently
• Travel required less than 25%
• General office work requiring sitting or standing for long periods of time
• Ability to lift boxes weighing up to 30 pounds
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Additional Information

Full range of affordable benefits available.This role is part of the SC Fuels team - a Pilot Company.