Benefits:

401(k)

401(k) matching

Dental insurance

Health insurance

Vision insurance

3. Main Tasks (key accountabilities, deliveries)

· Handle dealer inquiries via phone, email, and chat in a timely and professional manner.

· Enter sales orders accurately and efficiently, ensuring all details are correct.

· Pick dealer orders in the warehouse to ensure timely fulfillment.

· Enter purchase orders as needed to maintain inventory levels.

· Coordinate with the sales team to provide support and ensure customer satisfaction.

· Maintain and update customer records in the CRM system.

· Assist in preparing sales reports and analyzing sales data.

· Handle customer complaints and provide appropriate solutions.

· Collaborate with other departments to ensure smooth order fulfillment and delivery.

· Support marketing initiatives and campaigns as needed.

Functional competences:

(Describe necessary competences/skills specific for the function/profession needed in this role i.e. tools, language skills, laws and regulations etc.)

English: Define the level required for the role. Almost all roles require well developed English skills, i.e. “is fluent in writing and speaking English”.

4.1 Qualifications and experiences:

High school diploma or equivalent; bachelor’s degree in business, marketing, or related field preferred.

Proven experience in a sales support or customer service role.

Excellent verbal and written communication skills.

Strong organizational and multitasking abilities.

Proficiency in Microsoft Office Suite and CRM software.

Ability to work independently and as part of a team.

Strong problem-solving skills and attention to detail.