Benefits:

401(k) matching

Bonus based on performance

Competitive salary

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

As an Inside Sales Representative at AlphaGraphics, your primary role is generating sales and taking care of existing customers.

You will be responsible for handling outbound calls and emails...gathering important information...providing a quote...and following up with customers and prospects. You will also be responsible for creating, growing, and maintaining your book of business for which you will be paid commissions.

You should be comfortable talking on the phone with customers and prospects. Training will be provided, but you should be comfortable picking up the phone and contacting customers and prospects.

You should have a service mentality and enjoy talking to people and providing excellent customer service.

You should be organized and ideally comfortable using the Google Suite for email and calendar.

You need to be able to operate in a fun and fast-paced environment.

You need to be willing to learn new things and follow our process and procedure for sales and marketing.

During your training and onboarding process, you will be in the office 90% and out in front of customers and prospects 10% with the goal of moving towards a 50/50 split of time inside versus outside.

If you have worked in the printing and signage industry, that is a plus but not a requirement. Customer Service experience is a requirement.

Inside Sales Rep Responsibilities:

Develop a detailed knowledge of all AlphaGraphics products and services, production processes, capabilities, and pricing

Maintains a professional appearance

Ensure all clients have a positive customer experience

Can easily provide customers with the benefits they will experience when using our products and services (might be duplicated below in the value-added area)

Consults with customers to help them make decisions; upsells and cross-sells when there are opportunities

Captures customer’s specifics using “Job Analysis” questions

Asks probing questions

Reviews customer’s proofs, manages the proofing process, and calls customers when jobs are ready for pick up

Creates job estimates that are prepared in a timely manner, professionally presented and carefully reviewed for job pricing and accuracy

Routinely resolves customer inquiries and complaints

Displays necessary mastery of MIS tools to create and estimate customer projects effectively.

Maintains current pricing strategies and customer billing procedures

An AlphaGraphics Inside Sales Representative performs all business development functions related to Inside Sales, including the following:

Assists in updating the mailing list database

Assists sales rep functions and inside production when requested

Follows up and manages Inbound Leads

Follows up on targeted direct mail or local Shop mailings

Keep customers informed regarding their job’s progress through the production process

Shows proficiency in regular use of CRM tools

Effectively manages all communication methods currently available to them to respond timely to customer inquiries

Inside Sales Representative Qualifications

Account Management experience is preferred but not required

Knowledge of printing and prepress requirements a plus

Possesses a solid knowledge of MIS systems and order entry processes

Handles all communications with customers in a professional and respectful manner

Strong analytical skills (break projects into steps or sets)

Excellent writing and verbal skills

Professional appearance and decorum

Strong organizational and time-management skills

*AlphaGraphics centers (locations) are independently owned and operated. The posted positions are offered by individual franchisees who interview, hire, manage and pay the employees hired for positions in a specific local location (center) through their specific business.