Benefits:
401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance
Under the direction of the Sales Operations Supervisor, and some collaboration with the Sales Management Team, within corporate guidelines, the Inside Sales Representative acts as a hybrid with both Sales and Customer Service tasks: receiving and entry of orders by phone, fax, email, and mail, and by selling all VITA products and services in the field within an assigned sales territory to the end user/customer (Dentists, Denturists and Dental Laboratories) with the ultimate goal of achieving an assigned sales quota. Sales generated from these efforts are both direct, and through dealer partners. Additional duties include management of territory, customer relations data, fiscal responsibility, educational and sales events, and occasional travel to key customers and events, working with assigned External Territory Representative, as well as other duties as assigned.
TERRITORY RESPONSIBILITIES
Assisting in the management of an assigned territory, with the goal of meeting or exceeding monthly/quarterly/yearly sales quota through customer contact via phone and email, promoting and executing in-office educational programs as well as assisting in organizing outside educational events.
Constant analysis of Territory focusing on key customer relations, retention, customer loss vs new customers, customer product usage gaps vs opportunities, overall territory growth.
Actively promote and identify qualified prospects for VITA educational events within the assigned territory, and work with Marketing and Events team on executing a set number of events per year.
Identify and provide competitive market information, trends, and opportunities within the assigned territory, for marketing and sales activities.
Effective partnership with assigned External Territory Representative(s), working as a team for the overall growth of the assigned territory.
Maintain and grow customer sales / relations, by maintaining an active call cycle of a required number of customer contacts per week, phone, and email contacts, with appropriate focus on active, inactive, and new customers. (25 calls per day base)
Assess each customer’s capability, focus, and opportunity as it applies to the VITA product portfolio, creating and following up on leads, to convert to opportunities and ultimately to customers.
Maintain customer account information, and opportunities, via daily updates with the assigned CRM (Badger) system, and Opportunity Funnel (Smartsheet).
Basic SAP understanding and usage for ability to check status of orders, shipments, and occasional order entry.
CUSTOMER SERVICE RESPONSIBILITIES
Receives and enters orders into SAP System, received by phone, fax, email and mail.
Communicates with customers via phone and email regarding product info, pricing, delivery, complaints, and returns.
Complies with assigned prioritized daily tasks and responsibilities regarding: Government/University orders, customer orders, free goods, returns.
Complies with VITA North America polices and processes: Complaint Handling process, Error rate standard, Product Returns, and Credit approval process.
Maintain and grow customer sales / relations, by maintaining an active call cycle of a required number of customer contacts per week, phone, and email contacts, with appropriate focus on active, inactive, and new customers.
REPORTING RESPONSIBILITIES
Competent understanding and usage of Sales Reports to determine product needs for both inactive and active accounts based on prior year sales history and year-over-year (YOY) monthly sales reports.
Competent understanding and usage of Sales Tools, such as daily use and maintenance of BADGER (CRM system, regarding customer contact info, activities), and Smartsheet (opportunity pipeline).
OTHER RESPONSIBILITIES
Promote a positive working environment conducive to a team atmosphere and in alignment with the VITA North America culture.
Perform other duties as assigned or required.
QUALIFICATIONS AND SKILLS REQUIRED
Minimum of 1–3-years of sales experience with bachelor’s degree preferred.
Excellent verbal, written, and communications skills.
Must be results-oriented, assertive, and a self-starter who thrives in goal-oriented sales environment.
Must be able to manage time effectively, while maintaining and growing business relationships.
The job requires knowledge of basic math and percentages to write price quotes, total orders, and apply discounts.
Possess a working knowledge of MS Office Suite (Word, Excel, Outlook and PPT), CRM, and ERP applications.
Familiarity with FDA 21 CFR, Part 820, Quality System Regulation.
PHYSICAL DEMANDS AND WORK ENVIRONMENT: While performing the duties of this job, this position regularly requires sitting when working at the desk; use of hands to finger, handle, or feel objects when working with computers. Reach with hand or arms and talk or hear. This position occasionally requires standing or walking, stooping, kneeling, crouching; occasional lifting and/or moving up to 10 pounds of product or equipment. Mental alertness and specific vision abilities required to read dental literature, price books, product literature, catalogs, and product reports; ability to concentrate, understand and explain product to customers over the telephone; adjust focus between documents, reports, equipment, and groups of people. This position works in a normal office environment, in a cubicle, where the noise level is usually quiet.
OTHER REQUIREMENTS: Occasional travel up to 10% may be necessary which may include weekends to support industry shows and educational courses.
VITA North America is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.