Job Summary

The Inside Sales Representative is responsible for driving revenue growth through proactive outbound calls to generate new sales, cross-selling, and upsell to both new and existing customers. This role utilizes CRM tools and data-driven insights to engage customers, understand their needs, and provide tailored solutions. A key focus is on achieving sales targets, enhancing customer relationships, and collaborating with the retail sales team to ensure seamless sales experience.

Essential Job Functions

Sales & Revenue Growth

• Proactive Outbound Sales Calls:
  • Initiate outbound calls to new and existing customers to drive net new sales, cross-sells, and upsells.
• Cross-Selling & Upselling:
  • Identify customer needs and recommend relevant products and services to maximize sales revenue.
• Win-Back Initiatives:
  • Implement targeted campaigns to re-engage previous customers and recover lost accounts.
• Lead Qualification:
  • Assess and quality leads, ensuring they align with company sales objectives and customer needs.
• Sales Target Achievement:
  • Consistently meet or exceed assigned sales quotas and performance metrics.

Customer Relationship Management

• Personalized Customer Engagement:
  • Build and maintain strong customer relationships by understanding their needs and providing solutions that add value.
• CRM Utilization:
  • Use CRM tools to track customer interactions, follow up on leads, and maintain accurate sales records.
• Follow-Up & Retention:
  • Conduct post-sale follow-ups to ensure customer satisfaction and identify additional sales opportunities.
• Customer Needs Assessment:
  • Gather insights on customer pain points and market trends to refine sales strategies.

Collaboration with Sales & Support Teams

• Alignment with Retail Sales:
  • Coordinate with retail sales teams to ensure seamless customer experience and avoid conflicts in outreach.
• Sales Strategy Development:
  • Provide feedback to leadership on customer preferences, competitive intelligence, and potential market opportunities.
• Cross Departmental Coordination:
  • Work closely with customer service and marketing teams to enhance sales efforts.

Performance Tracking & Reporting

• Sales Data Analysis:
  • Monitor sales metrics and generate reports to assess performance and identify areas for improvement.
• Pipeline Management:
  • Maintain an organized and up-to-date sales pipeline, ensuring timely follow-ups and deal closures.
• Performance Reviews:
  • Participate in regular coaching and performance evaluations to enhance sales techniques and productivity.

Knowledge, Skills and Abilities

• Sales Expertise:
  • Strong understanding of inside sales strategies with a proven ability to close deals.
• Customer-Centric Approach:
  • Ability to build rapport, understand customer needs, and provide tailored solutions.
• Communication & Negotiation:
  • Excellent verbal and written communication skills, with the ability to persuade and negotiate effectively.
• Technical Proficiency:
  • Experience using CRM software, Microsoft Office Suite (Excel, PowerPoint, Word), and sales engagement tools.
• Adaptability:
  • Ability to handle rejection, adjust sales approaches, and thrive in a dynamic sales setting.
• Goal-Oriented Mindset:
  • Driven to meet and exceed sales targets in a fast-paced environment.

Education and Experience-

• Professional Experience:
  • 2+ years of experience in inside sales, tele sales, or a related role with a proven track record of meeting sales targets.
• Education:
  • High school diploma required; relevant degree or professional training preferred.
• Competitive compensation with performance-based incentives tied to sales growth and customer satisfaction metrics.
• Comprehensive benefits package, including health insurance, retirement plans, and PTO.

Compensation

• Competitive compensation with performance-based incentives tied to sales growth and customer satisfaction metrics.
• Comprehensive benefits package, including health insurance, retirement plans, and PTO.