Benefits:

401(k)

401(k) matching

Bonus based on performance

Competitive salary

Employee discounts

Job Summary:

We are seeking a Inside Sales / Sales Support Team Member to join our team in North Sacramento near Arden Way / Northgate. In this role, you will communicate with customers to identify their needs, process requests and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy which includes sending email, using spreadsheets, google calendars and more. Experience with QuickBooks is a plus! We're looking for someone who is able to remain calm under pressure and work well in a team environment.

Responsibilities:

Receive a high volume of inbound calls and emails Identify the reason for the customer’s call, collect relevant information, and provide solutions Refer to premade scripts for a variety of customer service topics Use best practices in customer service techniques to develop rapport and build relationships with customers Document all customer interactions Meet personal and team quotas Attend trainings to maintain up-to-date skills and knowledge Qualifications High school diploma/GED Previous experience as a Customer Service Representative or in a similar role is preferred Comfortable using computers and customer management software Excellent phone and verbal communication skills Understanding of active listening techniques Ability to work well under pressure Highly organized with the ability to prioritize projects and manage time effectively

This position starts at $30.00 per hour but you must have experience and good references and a clean driving record.

Full-time Monday thru Friday 7:30AM to 4:00PM.

Our company DOES NOT offer medical, dental or vision benefits. 401K Plan, Paid Holidays and Vacation pay is available after 1 year of employment.

This is a FULL TIME position. Monday thru Friday 7:30AM to 4:00PM We are not open on weekends.