Job Description

CALL CENTER CUSTOMER SERVICE – CONSUMER RELATIONS

Information is at the core of smart decision-making. Our client provides information intelligence to identify and manage growth opportunities, improve business performance, and manage risk. Their clients turn to them as a market leader for unique property-level insights backed by science and analytics. They deliver value across their clients’ business operations, addressing challenges and acting quickly to present innovative, cost-effective solutions.

Our client’s Vision, Mission and Values provide their team members with the foundation to make informed and well-connected decisions that elevate their performance. They believe that by unleashing the potential of their employees, they will realize the fullest potential of the company.

As a Call Center Customer Service - Consumer Services, you will work in a call center environment supporting consumer calls surrounding their credit reports. You must be a customer focused individual who is personable and responsive. Strong communication skills, rapport building, and an engaging personality are essential so that you fit into our client’s team and client-focused culture. Our client will provide training and support for this role.

RESPONSIBILITIES:        

• Assist external consumers with credit related concerns and inquiries. Explain credit/consumer report content, and Reseller and Credit Reporting Agency (CRA) requirements and processes.
• Utilize multiple systems and applications
• Initiate consumer copy and dispute requests within FCRA specified guidelines.
• May respond to customer inquiries by referring them to published materials, secondary sources or more senior staff, and may assist in other duties as assigned.
• Maintain Individual Performance relative to inbound call metrics, and quality standards in relation to department goals and objectives.
• Perform proper security authentication to safeguard all Personal Identifying Information (PII)
• Good verbal and written communication skills required

QUALIFICATIONS:        

• Bilingual (Spanish) preferred
• Previous Call Center experience preferred
• Credit Experience/knowledge preferred
• Basic MS Office skills
• Good verbal and written skills, ability to communicate clearly and concisely
• Strong interpersonal skills
• Ability to work under pressure and remain flexible to changing schedules and demands
• Ability to apply common sense, understanding and problem solving
• High School Diploma or GED equivalent required

BENEFITS:

As a global company, our client offers competitive benefits, training opportunities and professional advancement in a dynamic and diverse cultural environment. Their philosophy is to help their employees achieve their highest potential. They provide the resources their team members need to succeed personally and professionally, including:

• Competitive pay
• Medical, dental, vision care - HMO to PPO plans
• Life, accident, and disability insurance
• 401(k) retirement savings plan with company
• Flexible spending accounts
• Tuition assistance program
• Work/life services and employee assistance plan
• And much more

Our client is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.