Job Description

NEW INCREASED STARTING WAGE

TRAIN AND WORK FROM HOME OPPORTUNITY. WE PROVIDE ALL NECESSARY EQUIPMENT; YOU WILL ONLY NEED A DIRECT CONNECTION TO YOUR MODEM THAT MEETS OUR INTERNET SPEED REQUIREMENTS. Please note this is an On-site position in Coeur d’Alene, Idaho and the expectation may be to return on-site once deemed appropriate

ONLY HIRING IN COEUR D’ALENE, IDAHO; SPOKANE, WASHINGTON; AND SURROUNDING AREAS.

Would you describe yourself as someone who can persevere through challenging times?

Are you willing to push yourself out of your comfort zone to achieve greatness?

Do you have exceptional customer service and de-escalation skills?

Are you motivated and confident in your abilities to work independently from home?

Live your 2021 vision and WIN THE FUTURE by starting your career as a TECH SUPPORT/ CUSTOMER SERVICE AGENT.

As a TECHNICAL SUPPORT/ CUSTOMER SERVICE AGENT in our Coeur d’Alene Call Center, you will be the front line in providing a premier customer experience. Our Customer Service representatives/ Account Managers are responsible for answering all inbound technical and customer service inquiries regarding DISH customer accounts, with an overall goal to effectively diagnose customer needs and provide industry leading support/solutions, while delivering high customer satisfaction and individual results.

HOURS OF OPERATION: 7 days a week – 6:00AM-10:00PM

4 AGENT LEVEL TIERS FOR ADVANCEMENT OPPORTUNITIES:

TIER 1: Agent Training/ Customer Service $13.69/hr

TIER 2: Tech Support $14.10/hr + performance bonus

TIER 3: Advanced Tech Support $14.78/hr + performance bonus

TIER 4: Global Expert $16.77/hr + performance bonus

PERKS OF EMPLOYMENT:

• 40hrs/ week with opportunity for overtime
• Competitive wages based on Tier structure
• Monthly Performance Bonuses based off Metrics and Attendance
• $750 Milestone Bonus – $250 after 90 days and $500 after 120 days *conditions apply
• AWESOME BENEFITS: Full Medical/ Dental/ Vision/ Tenure based PTO accrual/ Life Insurance/ Long Term & Short Term Disability/ Paid holidays/ 401K
• Employee Referral Bonus with no cap
• DISCOUNTS UP TO $600 ANNUALLY ON DISH SERVICES FOR ALL EMPLOYEES
• $25 Internet Stipend per month after 60 days of employment

RESPONSIBILITIES:

• Personalize each call with our listen, care, connect strategies, also resolve customer concerns, prevent future issues, and promote client services in a respectful and professional manner.
• Assist customers with Dish systems and services, troubleshooting receivers and other hardware devices, right-sizing packages, explaining installation setup, and answering all questions regarding their account including billing, upgrade options and general information.
• Communicate and explain the value and benefits of services to customers through establishing relationships and building strong rapport.
• Effectively administer DISH assessments and meet goals and metrics in place to drive completion.
• Accurately log customer interactions into systems; update logged information in a timely manner in order to track assessment completion, general inquiries and/or resolution
• Other similar and/or related duties as assigned

REQUIREMENTS:

• Internet with ability to hard wire to provided equipment
• One year of customer service experience and/or equivalent transferable skills
• Six months of tech support experience and/or equivalent transferable skills preferred
• Tech savvy with the ability to efficiently navigate around a desktop computer
• Confident and driven individual with great communication skills
• Quick learner – Has the ability to learn new systems, services and processes
• Positive personality – We’ll give you the tools to succeed, guaranteed
• High school diploma or general education degree (GED)
• Ability to HAVE FUN and grow your career!

AS A COMPANY WE STRIVE FOR OUR LEADERSHIP TEAM TO BE PROMOTED FROM WITHIN. WE HAVE SEVERAL CAREER PATHS FOR OUR EMPLOYEES TO PURSUE WITHIN OPERATIONS, TRAINING, WORKFORCE, QUALITY ASSURANCE, UPPER LEVEL MANAGEMENT AND MORE!

“INSPIRE THE NEW YOU” BY BECOMING A PART OF THE INSPIRO FAMILY.

Company Description

Inspiro is a pioneering leader in global customer experience management. With headquarters in the Philippines and offices in Coeur d’Alene, ID; and Managua, Nicaragua, we blend tech-savvy and a people-centric approach to deliver multi-lingual, omni-channel solutions that create awesome customer experiences. We have over 12,000 customer champions in 35 global strategic locations serving some of the world's best-known companies across various industries.