Benefits:
401(k)
Bonus based on performance
Company car
Company parties
Competitive salary
Employee discounts
Free food & snacks
Health insurance
Opportunity for advancement
Paid time off
Training & development
Vision insurance
About the Role:
We are looking for an Installation Manager with an "ownership" mindset to join our team at Bath Flip in New England. At Bath Flip we bring the most amazing experience to every homeowner and we do this with speed, integrity and compassion. As the Installation Manager, you will play a crucial role in overseeing the installation process of our bathroom products, ensuring quality and customer satisfaction.
Key Qualifications
Ownership mentality with complete accountability
Experience in acrylic and one day bath flips is a requirement
Hiring, managing and oversight of multiple subcontractors or installers is a requirement
Responsibilities:
Manage the warehouse and installation teams
Ensure metrics and accountability of processes are met daily
Maintain 100% customer satisfaction
100% Positive feedback from customers on installers
Weekly post job followup for satisfaction and accountability review
Perform site and service visits as needed
High priority maximized scheduling for optimum cash flow
Review contracts with reps and production staff
Procurement: Order and maintain all necessary materials in a timely fashion
Manage and improve warehouse incoming orders for efficiency and accountability
Leadership: Work closely with installers to coach, correct, direct and reward as a leader
Work long hours to maximize the quality of work and efficiency
Staging Oversight: Prepare/gather product together for installers
Assist Installers issues during installation including meeting at job sites
QA on installers efficiency and job total time to complete
Weekly job checks for quality assurance, collecting money or upselling
Ability to maintain calendar for meetings, company and personal
Maintain calendar for installers requested off days
Coordinate with admin staff all warranty and service calls
Weekly analysis of installers "go backs" and issues
Strong ability to train installation teams and motivate daily
Ensure projects are completed on time and within budget
Maintain a high level of customer satisfaction
Oversee inventory management of warehouse
Conduct weekly inventory audits
Requirements:
Prior experience with home improvement and multiple installation teams
Prior track record $15 - $30 million revenue production
7a - 5p plus weekends
Knowledge of bathroom remodel and installation processes
Ability to work in a fast-paced and constantly changing environment
About Us:
Bath Flip has been a leader in bathroom renovations for over 10 years. Our commitment to quality and customer satisfaction has made us a trusted choice for homeowners in the New England area. We offer a supportive and collaborative work environment, with opportunities for growth and advancement.