Job Description

Summary: Responsible for installing, servicing, and integrating healthcare communication systems. The Field Technician is responsible for troubleshooting and communicating solutions in a timely manner to meet objectives. Required to meet all administrative requirements including but not limited to recording job details and hours. Responsible for assisting in the improvement of our quality, efficiency, cost reduction, and safety initiatives.

Essential Duties and Responsibilities: Field Service Technician is to perform installation, integration, maintenance, and repairs to company-supported Products, a wide variety of telecommunications systems, equipment, cabling, and software. The Field Technician will also perform other related work as required. This position requires 45% out-of-town and overnight travel and is based on project location.

Job Duties Include:

I. Pre-installation preparation

II. Installation: run cable, headend/server, terminate cable, install devices, test systems and devices, etc.

III. Post installation: customer training, customer sign-off, account for and document the return of any remaining job equipment to the office, assist in Bill of Materials Reconciliation, attend Job Review when necessary

IV. Service Calls: perform tests and inspections on existing clients

Computer Skills:

• Perform basic software troubleshooting and diagnostics,
• Install hardware and software including operating system and office applications.
• Responsible for providing computer hardware/software/network tech support to end-users.
• Assists with setup and configuration of system hardware and software.
• Proficient in Microsoft, and the components of the MS Office Suite.
• Network Troubleshooting and understanding of TCP/IP

Knowledge, Skills, and Other Abilities:

• Time management skills
• Oral and written communication skills
• Professionalism
• Task management skills
• Ability to work independently and in a team
• Ability to manage high-pressure situations
• Customer and client relations skills
• Diplomacy skills
• Problem-solving skills
• Transmission control protocol/internet protocol skills
• Serial communications and file management skills
• Ability to teach and motivate

Qualifications

Knowledge, Skills, and Other Abilities:

• Experience in running wire/cable in construction environments
• Time management skills
• Oral and written communication skills
• Professionalism
• Task management skills
• Ability to work independently and in a team
• Ability to manage high-pressure situations
• Customer and client relations skills
• Diplomacy skills
• Problem-solving skills
• Transmission control protocol/internet protocol skills
• Serial communications and file management skills
• Ability to teach and motivate

Additional Information

Excellent culture, compensation including salary, benefits, upward mobility within the company.