Job Description

The Installer is responsible for installing and servicing Division 8 doors, frames, and hardware. Their duties include loading and unloading materials and performing the actual installation (Note: You will sometimes have to carry material up several flights of stairs). The Team starts early, and travel and overnight stays are required. Additional responsibilities may involve servicing, repairing, and retrofitting installations.

Initiative-taking communication with the Field Install Manager, Install Coordinator, internal Project Manager, and job site superintendents is essential. This communication can occur via phone, text, in person, or during construction progress meetings.

The installer is also expected to positively represent Dealers Wholesale's reputation. The ideal candidate will engage with customers consistently and courteously, always demonstrating respect while upholding the company’s core values: Own It, Work as One Team, Find a Way, and Play to Win.

Mission

The mission for this role is to drive improvement in all aspects of our Installed Solutions Program and deliver best-in-class customer service – both internally and externally.

Outcomes

1. Best-in-class customer service
2. Consistent documentation and reporting of project installation progress/status.
3. Stay on or ahead of the project construction schedule.
4. Zero jobsite safety incidents.
5. Zero back charges or quality chargebacks.

Position Reports to:

Commercial/Multifamily Field Install Manager

Responsibilities

• Load and inspect all products scheduled for installation that day.
• Review all paperwork before leaving the warehouse to ensure accuracy in the information and materials needed for installations.
• Ensure complete customer satisfaction in all forms of communication and during performance on the job site.
• Always drive safely when operating a company vehicle.
• Inspect the job site for safety and readiness, ensuring compliance with job site safety rules and regulations (OSHA).
• Follow all installation policies and procedures outlined by Dealers Wholesale and the manufacturer’s installation manual.
• Work with a sense of urgency in a fast-paced, deadline-oriented environment.
• Always deliver exceptional customer service.
• Communicate effectively with job site superintendents and other team members.
• Accurately and consistently complete daily reports on the progress of installation projects.
• Exhibit peer leadership by setting high standards and leading by example for other team members.