Job Description

Instant Teams is currently hiring entry- to mid-level Qualifying Guides to partake in a mission-driven opportunity that helps improve the financial well-being of consumers. These Remote Team Members (RTMs) are responsible for pre-qualifying customers while providing first-class service in an outbound call center environment. This role will heavily depend on your background in soft sales, no quit attitude, and your interest and proven track record in helping customers. Part-time and full-time positions available. CANDIDATES MUST PASS A BACKGROUND CHECK TO BE CONSIDERED.

DAY IN THE LIFE

• Service an average of 300 potential customers per day via an outbound dialer system
• Qualify customers by asking a series of targeted questions to find out the customer’s goals and ensure they would be a good fit for the products and/or services
• Meet daily, weekly, and monthly goals based on various metrics
• Maintain the highest quality of customer service by demonstrating proper phone etiquette and consistently following scripts
• Demonstrate ability to handle and overcome challenges (our training team will prepare you for success!)
• Handle proficient data entry and computer-related requirements in a digital environment
• Utilize excellent oral communication skills and positively engage with any individual over the phone, particularly elderly individuals

BENEFITS

• It’s 100% remote
• Sick leave is accrued upon hire
• Medical, dental, and vision benefits are activated after 60 days (for full-time only)
• Trainees who have successfully completed the 60-day period on the platform will see a pay increase to $17/hour
• Upon successful completion of 181 days on the platform will see a pay increase to $18/hr if performance targets are met.
• Become a Senior Qualifying Guide and unlock access to a Career Skills Accelerator and work towards obtaining a license for life and health insurance
• Remote culture: we are a globally located, diverse team with 24/7 Slack channels, and team meetings, to help build relationships with other remote team members and stay in the loop of all things Instant Teams.

QUALIFICATIONS | SKILLS

• Computer – Laptop or desktop (Chromebooks are not compatible)
• Wired or wireless USB headset with a microphone
• USB Mouse if using a laptop
• A high-speed internet connection: 10 MBPS upload and 20 MBPS download (Try speedtest.net to test your connection!)
• Google Chrome for internet browser
• High volume call center experience
• Ability to overcome objections
• MUST pass a background check

FULL-TIME + PART-TIME SHIFT OPTIONS:

• Hours of shift availability: 7:30 am - 5:30 pm PST
• May be required to work 15 weekend hours per month
• Schedules will be discussed and confirmed during the first week of training

Company Description

At Instant Teams, we are a workforce on a mission. Our unique combination of talent, technology, and remote teams takes on outdated models of customer support and customer service teams. We’ve built a modernized model of mission-centric service that puts our customers ahead and impacts an untapped market of military-connected professionals. Instant Teams is founded, owned, and run by women. Our CEO and COO, along with 66% of our employed workforce are active-duty military spouses and/or veterans. Instant Teams serves a unique demographic of professionals from across the military-connected community whose lifestyles demand innovation, communication, and flexibility. Highly skilled and trained US citizens located globally available to work in every time zone. With each new team, we provide financial stability, economic growth, career advancement, and quality of life improvements for a unique demographic of military-connected professionals.