The Account Manager at Russell-Massey & Company is responsible for customer service and working as a team in a fast paced and friendly office. We pride ourselves on our work-life balance. We work hard and play hard!

Benefits/Perks:

Competitive Pay

Hours 8:30AM-4:45PM

Job Stability in a growing industry

Health, Life, Disability, Dental Insurance and 401k

Paid time off

Opportunity for Advancement

Upbeat and fast pace working environment

Responsibilities

Service existing clients in person, online, by phone, and through written communication.

Foster and maintain excellent relationships with clients through regular follow-up, and general account support. Anticipate, respond to, and follow up on all existing client needs.

Collaborate with team members to provide expertise and answer questions and participate in meetings as needed.

Support and prepare clients for renewal and retention and maintain strong client relationships.

Maintain CE and participate in ongoing education and keep informed regarding industry information, coverages, and technology to continuously improve knowledge and performance.

Qualifications

Willing to obtain insurance license required by the state which will be paid for by employer

Minimum 2 years office experience preferred

Be people-oriented, customer-focused, and able to service existing clients.

Possess outstanding organizational skills with an ability to complete difficult assignments without supervision, sound business judgment, strong decision-making, and superior written and verbal communication skills.

Have excellent time management skills, thrive in a team environment, and have computer proficiency.