Benefits:

Flexible schedule

Opportunity for advancement

Training & development

At the Cisneros Agency, LLC of American Family Insurance, we do things differently. We don't just sell insurance; we partner with our customers to deliver peace of mind. We innovate together, win together, and have fun together.

We're growing our team and looking for another A-player! Consistently one of the top 5 performing teams in Washington, we're seeking self-driven individuals who are "A" players and want to make a great living. Insurance experience is NOT necessary. Our training is top-notch and personalized to get you up to speed. Let's talk to ensure we can offer you what you want.

Compensation & Benefits:

Salary range during the first year: $20-$25 per hour

Sick Time Off (VTO)

Flexible work schedule

Continuous growth and learning

Primary Job Functions & Activities:

As an Appointment Setter, you will play a key role in the agency’s success by scheduling appointments for our agents with potential and existing clients.

Roles and Responsibilities:

· Outbound Calls – Contact potential and existing clients to schedule insurance consultations.

· Lead Follow-Up – Follow up on leads from marketing campaigns, referrals, and past inquiries.

· Calendar Management – Coordinate and maintain appointment schedules for insurance agents.

· Confirmation & Reminders – Send confirmations and reminders via phone, email, or text to reduce no-shows.

· Record Keeping – Maintain accurate records of appointments, client interactions, and follow-ups.

Requirements:

The Cisneros Agency's core values are Commitment, Dependability, Integrity, and Achievement. We lead with these values daily, allowing our team to enjoy being part of the agency and providing excellence for our clients and each other.

Why You Might Like Working Here:

Collaborative Environment: Join a supportive team that works together, innovates together, and celebrates successes together.

Professional Growth: Benefit from continuous growth and learning opportunities, with top-notch training personalized to get you up to speed quickly.

Work-Life Balance: Enjoy a flexible work schedule, with a focus on maintaining a healthy work-life balance.

Impactful Work: Make a difference by helping clients find peace of mind through personalized insurance solutions and excellent customer service.

Work Environment: This is a fast-paced, client-focused role that requires strong organization, persistence, and attention to detail. You’ll manage high call volumes, coordinate appointments, and handle multiple tasks efficiently.

What to Expect

High Call Volume – Frequent outbound calls and lead follow-ups.

Goal-Oriented Work – Success is measured by appointments set and follow-ups completed.

Structured & Organized Workflow – Managing schedules and reducing no-shows is a priority.

Adaptability – Each day brings new challenges that require flexibility and problem-solving skills.

Experience:

· 1-2 years of administrative or office support experience.

· Experience in appointment setting (preferred).

· Strong communication and interpersonal skills to engage clients professionally.

· Detail-oriented, organized, and able to multitask in a fast-paced environment

· Basic knowledge office productivity tools (Google Workspace, Microsoft Office Suite, Outlook).

Schedule:

Monday–Friday, 11:00 AM–3:00 PM (Preferred time, flexibility if needed)

This position is currently part-time, but as the company continues to grow and expand, there may be opportunities to transition into a full-time role.

This Position can by in-office or remote, but only open to candidates who reside in Washington State.

This is a remote position.

This position is an Agency Team Member working for the Agency Owner and is not an employee of American Family Insurance.