Are you an experienced Insurance Operations Specialist looking to join a dedicated team? We are seeking a proficient individual to play a vital role in ensuring the accuracy and efficiency of our insurance policy processing and billing procedures. As the Insurance Operations Billing Specialist, your key duties will include applying and reconciling premium payments, as well as promptly and accurately addressing inquiries from sales agents and customers. The ideal candidate will have a background in basic accounting principles, possess strong analytical skills, and demonstrate a commitment to delivering exceptional customer service. This role provides a clear path for career growth and personal development within our organization. Join a thriving company that has consistently been honored with awards as a top workplace in Madison. If you are seeking a role where you can make an immediate impact and progress in your career, we invite you to apply as soon as possible. You will be working in a collaborative environment at our office on the west side of Madison, with the potential for a hybrid work setup in the future. Responsibilities: • Process billing/payment transactions and reconcile payments for new business, changes, and renewals based on established guidelines. • Review and apply premium payments and reconcile accounts. • Accurately complete service requests including entering information into the appropriate computer system in a timely manner. • Work with underwriting staff to resolve coverage questions. • Answer Inquiries from Agents, Agent Assistants, Customers, and 3rd parties regarding policy or billing via various channels and respond accurately, promptly, and in a professional manner. • Maintain an acceptable productivity and quality level by working with your manager to understand processes and procedures. Qualifications: • Follows through on commitments. • Displays a can-do attitude. • Takes personal responsibility for decisions, actions, and accountability. • Establishes and maintains effective customer (internal & external) customer relationships. • Approaches work in an effective and efficient manner, with an eye on continuous improvement. • Proficient in basic accounting principles, and PC skills. • Effective written and verbal communication skills, including excellent telephone skills. • Participation in industry-related programs such as IIA etc. preferred • Bilingual abilities (Spanish, Hmong, etc.) are a plus. • Possess strong functional/technical knowledge of insurance processing and billing, with high levels of accomplishment. • 2 years of office experience is preferred. Compensation: $45,000 - $50,000 yearly DOE

• Process billing/payment transactions and reconcile payments for new business, changes, and renewals based on established guidelines. • Review and apply premium payments and reconcile accounts. • Accurately complete service requests including entering information into the appropriate computer system in a timely manner. • Work with underwriting staff to resolve coverage questions. • Answer Inquiries from Agents, Agent Assistants, Customers, and 3rd parties regarding policy or billing via various channels and respond accurately, promptly, and in a professional manner. • Maintain an acceptable productivity and quality level by working with your manager to understand processes and procedures.