Looking for an Insurance Billing Specialist to join our dedicated team in Madison, WI. We need a skilled individual to play a crucial role in ensuring the precision and effectiveness of our insurance policy processing and billing procedures. As the Insurance Billing Specialist, your main responsibilities will include processing and reconciling premium payments, as well as promptly and accurately addressing inquiries from sales agents and customers. The ideal candidate will have a strong foundation in fundamental accounting principles, possess excellent analytical abilities, and showcase a dedication to providing outstanding customer service. This position offers a clear path for professional advancement and personal growth within our company. Join an award-winning company recognized as a top workplace in Madison and make an immediate impact while advancing your career. Enjoy working in a collaborative setting at our Madison office, with potential for a hybrid work arrangement in the future. Responsibilities: • Process billing/payment transactions and reconcile payments for new business, changes, and renewals based on established guidelines. • Review and apply premium payments and reconcile accounts. • Accurately complete service requests including entering information into the appropriate computer system in a timely manner. • Work with underwriting staff to resolve coverage questions. • Answer Inquiries from Agents, Agent Assistants, Customers, and 3rd parties regarding policy or billing via various channels and respond accurately, promptly, and in a professional manner. • Maintain an acceptable productivity and quality level by working with your manager to understand processes and procedures. Qualifications: • Possess strong functional/technical knowledge of insurance processing and billing, with high levels of accomplishment. • 2+ years of office experience. • Proficient in basic accounting principles, and PC skills. • Effective written and verbal communication skills, including excellent telephone skills. • Establishes and maintains effective customer (internal & external) customer relationships. • Approaches work in an effective and efficient manner, with an eye on continuous improvement. • Takes personal responsibility for decisions, actions, and accountability. • Follows through on commitments. • Displays a can-do attitude. • Participation in industry-related programs such as IIA etc. preferred • Bilingual abilities (Spanish, Hmong, etc.) are a plus. Compensation: $45,000 - $50,000 yearly, based on experience

• Process billing/payment transactions and reconcile payments for new business, changes, and renewals based on established guidelines. • Review and apply premium payments and reconcile accounts. • Accurately complete service requests including entering information into the appropriate computer system in a timely manner. • Work with underwriting staff to resolve coverage questions. • Answer Inquiries from Agents, Agent Assistants, Customers, and 3rd parties regarding policy or billing via various channels and respond accurately, promptly, and in a professional manner. • Maintain an acceptable productivity and quality level by working with your manager to understand processes and procedures.