Are you a seasoned Insurance Operations Specialist with expertise and proficiency seeking to join a dedicated team? We are on the lookout for a skilled individual to take on a crucial role in ensuring the precision and effectiveness of our insurance policy processing and billing procedures. As the Insurance Operations Billing Specialist, your primary responsibilities will involve the application and reconciliation of premium payments, as well as promptly and accurately addressing inquiries from both sales agents and customers. The ideal candidate will possess experience in fundamental accounting concepts, a keen analytical mindset, and a firm dedication to providing outstanding customer service. This role offers a clear avenue for career advancement and personal growth within our organization. Become part of a flourishing company that has consistently been recognized with awards as a top workplace in Madison. If you are searching for a position where you can create an immediate impact and advance in your career, we encourage you to apply at your earliest convenience. You will be operating in a collaborative setting at our office on the west side of Madison, with the potential for a hybrid work arrangement in the future. Responsibilities: • Process billing/payment transactions and reconcile payments for new business, changes, and renewals based on established guidelines. • Review and apply premium payments and reconcile accounts. • Accurately complete service requests including entering information into the appropriate computer system in a timely manner. • Work with underwriting staff to resolve coverage questions. • Answer Inquiries from Agents, Agent Assistants, Customers, and 3rd parties regarding policy or billing via various channels and respond accurately, promptly, and in a professional manner. • Maintain an acceptable productivity and quality level by working with your manager to understand processes and procedures. Qualifications: • Follows through on commitments. • Displays a can-do attitude. • Takes personal responsibility for decisions, actions, and accountability. • Establishes and maintains effective customer (internal & external) customer relationships. • Approaches work in an effective and efficient manner, with an eye on continuous improvement. • Proficient in basic accounting principles, and PC skills. • Effective written and verbal communication skills, including excellent telephone skills. • Participation in industry-related programs such as IIA etc. preferred • Bilingual abilities (Spanish, Hmong, etc.) are a plus. • Possess strong functional/technical knowledge of insurance processing and billing, with high levels of accomplishment. • 2 years of office experience is preferred. Compensation: $45,000 - $50,000 year based on experience

• Process billing/payment transactions and reconcile payments for new business, changes, and renewals based on established guidelines. • Review and apply premium payments and reconcile accounts. • Accurately complete service requests including entering information into the appropriate computer system in a timely manner. • Work with underwriting staff to resolve coverage questions. • Answer Inquiries from Agents, Agent Assistants, Customers, and 3rd parties regarding policy or billing via various channels and respond accurately, promptly, and in a professional manner. • Maintain an acceptable productivity and quality level by working with your manager to understand processes and procedures.