Trutela Insurance in San Antonio, TX, US, is seeking an Insurance Customer Service Representative to join our dedicated team. We pride ourselves on providing exceptional service to clients, and you will play a crucial role in ensuring their insurance needs are met efficiently and effectively. As part of our team, you will have the opportunity to work in a supportive environment where your skills and dedication are valued. Join us in delivering top-notch customer service and building lasting relationships with clients. With a competitive salary range of $35,000 - $40,000, you will be part of a team that is committed to excellence in the insurance industry. Apply now to be a part of our growing and dynamic company. Responsibilities: • Provide timely and accurate responses to customer inquiries and concerns through phone, email, and in-person interactions to ensure customer satisfaction. • Accurately process insurance policy changes, renewals, and payments in the system to meet policyholder needs efficiently. • Guide customers through the insurance claims process and assist in expediting claim resolution for a seamless experience. • Work collaboratively with the sales team to promote cross-selling of insurance products and enhance customer loyalty. • Maintain precise customer records and documentation to comply with company policies and regulatory requirements. Qualifications: • At least 2 years of customer service experience is required. • Proficiency in Microsoft Office is essential. • Exceptional written and verbal communication skills are a must. • Ability to pass a typing assessment is necessary. • Must be authorized to work in the US. Compensation: $35,000 - $40,000 on target

• Provide timely and accurate responses to customer inquiries and concerns through phone, email, and in-person interactions to ensure customer satisfaction. • Accurately process insurance policy changes, renewals, and payments in the system to meet policyholder needs efficiently. • Guide customers through the insurance claims process and assist in expediting claim resolution for a seamless experience. • Work collaboratively with the sales team to promote cross-selling of insurance products and enhance customer loyalty. • Maintain precise customer records and documentation to comply with company policies and regulatory requirements.