Insurance Customer Service / Account Manager

Allstate Insurance Agency - Chad Watts

Insurance Customer Service / Account Manager

Hoover, AL
Full Time
Paid
  • Responsibilities

    Benefits:

    Bonus based on performance

    Competitive salary

    Opportunity for advancement

    Paid time off

    Training & development

    About the Role:

    The Watts Agency is looking for an Insurance Customer Service Representative to join our team in Hoover, AL. We are looking for an enthusiastic individual to provide excellent customer service and to promote this idea throughout the organization.

    Responsibilities:

    Provide excellent customer service and support to policyholders

    Answer customer inquiries regarding insurance information

    Process insurance applications and claims

    Develop and maintain relationships with customers

    Assist customers with billing and payment questions

    Maintain accurate customer records

    Identify and resolve customer issues

    Provide guidance and advice to customers on insurance options

    Requirements:

    High school diploma or equivalent

    Previous customer service experience

    Excellent communication and problem-solving skills

    Strong organizational and time management skills

    Ability to work in a fast-paced environment

    Knowledge of insurance products and services

    Valid insurance license

    Computer proficiency

    About Us:

    The Watts Agency has been providing quality insurance services to the Hoover, AL area for over 25 years. Our customers appreciate our commitment to providing excellent customer service and our employees enjoy a friendly, team-oriented work environment.

    The agency staff opportunity is not an employment opportunity directly with Allstate Insurance Co.; but rather employment as a staff member with Allstate Exclusive Agents, who are independent contractors. ® 2021 Allstate Insurance Co.