We are seeking a friendly and dedicated Customer Service Advisor to join our insurance agency team. As a Customer Service Advisor, you will play a crucial role in building and maintaining strong relationships with our clients by providing exceptional customer service and support. If you have excellent communication skills and a passion for helping others, we want to hear from you!

Responsibilities

Provides personalized, professional customer service experiences by building trust and developing strong customer relationships

Responds to customer inquiries regarding coverages, billing, claims, or products by following established agency processes and procedures

Drives customer satisfaction by following J.D. Power’s best practices: Personal Insurance Review, rate revision notification, and claims process

Processes change to existing accounts and policies

Serves as a liaison on behalf of the customer between the agency and various business partners

Assists customers with claims by directing them to the appropriate Claims Department contacts and resources. Follows up to ensure customer needs are addressed.

Schedules appointments with existing or prospective customers for agency employees

Benefits:

Flexible schedule

Additional earnings potential

On-the-job training

Paid time off

Simple Plan Matching

Requirements:

A successful candidate must obtain property & casualty insurance licenses within agreed time of hiring offer (30 Days) & life license (90 days from original hire date)

Excellent customer service and communication skills

Friendly and outgoing personality with a genuine desire to help others

Strong interpersonal skills and the ability to build rapport with clients

Detail-oriented with excellent organizational and time management abilities

Ability to work effectively in a fast-paced environment and handle multiple tasks simultaneously

Proficient in using computer applications and customer relationship management (CRM) software

Previous experience in customer service or a similar role is preferred, but not required

The Harmon Agency is passionate about people and protecting their dreams. Specializing in auto, home, life, commercial, and farm insurance, the Harmon Agency has been recognized among American Family Agencies for excellence in customer service and sales. The agency is looking to expand its outstanding team with the addition of a Customer Service Advisor.

Saint Peter, MN 56082: Reliably commute or planning to relocate before starting work. (Required)

This position is an Agency Team Member working for the Agency Owner and is not an employee of American Family Insurance.