Are you a skilled and motivated professional with exceptional customer service and communication skills? We are looking for someone like you to join our expanding insurance agency in Rochester Hills, MI, USA. If you have a knack for creative problem-solving, this role might be the perfect fit for you! Take the opportunity to advance your career by applying promptly. The ideal candidate will oversee our customer service department. Allied Insurance Managers, Inc. has been offering coverage and risk management services to clients since 1987. As an independent agency, we provide customers with the most comprehensive and cost-effective insurance policies available. Benefits we offer include: Dental, Medical, and Vision Insurance Policies, Life and Disability Insurance Protection, Paid Vacation and Holidays, with a 401(k) Profit Sharing Plan, Opportunities for professional growth and advancement, with the possibility of a higher salary based on experience. Don't miss the chance to be part of our team and make a difference in the insurance industry! Responsibilities: • Showcase deep knowledge of insurance policies, industry regulations, and best practices to provide precise information and service to clients in Rochester Hills, MI, USA. • Cultivate strong relationships with customers through exceptional communication skills to ensure their utmost satisfaction. • Provide guidance and support to staff members, aiding in the recruitment process to secure qualified candidates. • Evaluate and assess employee performance, setting up development objectives to enhance their skills and competencies. • Develop and review protocols for customer service and operational efficiency to guarantee seamless and productive workflows. • Identify operational shortcomings and devise strategies to enhance customer service and streamline operations. • Implement necessary procedural adjustments, effectively rolling out changes to optimize efficiency. • Foster the professional growth of each team member, aiding them in achieving their career aspirations. Qualifications: • The ideal candidate should possess a bachelor's degree from a college. • A minimum of five years of experience in customer service within the commercial insurance industry is required. • Holding a Michigan PC Insurance License is preferred. • Proficiency in MS Word, Excel, Outlook, and Agency Management Systems (preferably AMS360) is necessary. Compensation: $65,000 - $85,000 yearly

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• Showcase deep knowledge of insurance policies, industry regulations, and best practices to provide precise information and service to clients in Rochester Hills, MI, USA. •
• Cultivate strong relationships with customers through exceptional communication skills to ensure their utmost satisfaction. •
• Provide guidance and support to staff members, aiding in the recruitment process to secure qualified candidates. •
• Evaluate and assess employee performance, setting up development objectives to enhance their skills and competencies. •
• Develop and review protocols for customer service and operational efficiency to guarantee seamless and productive workflows. •
• Identify operational shortcomings and devise strategies to enhance customer service and streamline operations. •
• Implement necessary procedural adjustments, effectively rolling out changes to optimize efficiency. •
• Foster the professional growth of each team member, aiding them in achieving their career aspirations.