Job Description:

We're looking for fun, smart people!! Our office is quickly growing, and we need someone who we can train to support our AMAZING team, welcome our customers, and take on a variety of tasks! Our Customer Service Representative needs to exceed customer service standards to current clients.

Looking for a SMART person who is a quick learner and GREAT with people to become apart of our amazing team!

No prior insurance experience is necessary. We have continuous training and career advancement. Must have at least 2 years of customer service office experience.

Responsibilities:

Welcome customers in the office

Take payments

Process customer policy change requests

Review policies

De-escalate upset customers

Verify phone numbers, addresses, and email addresses with each customer contact and update customer information

Schedule appointments for sales staff to meet prospective customers

Ensuring all customers have correct legal documents as well as have taken advantage of all discounts

Overseeing inspection concerns

Help with the flow of the phones and walk in customers

Requirements:

Possess an upbeat, positive and enthusiastic attitude

Proficiency to multi-task, follow-thru and follow-up

Great Customer Service Skills

Driven and goal-oriented individual

Ability to tactfully handle stressful and difficult situations

Requirements:

401K+ matching

Bonus based on performance

Company parties

Dental and Vision Insurance

Health insurance

Employee Discounts

Free Food & Snacks

Opportunity for advancement

Paid Time off

Training & Development

The agency staff opportunity is not an employment opportunity directly with Allstate Insurance Co.; but rather employment as a staff member with Allstate Exclusive Agents, who are independent contractors. ® 2021 Allstate Insurance Co.