Our dynamic team seeks an enthusiastic individual to provide exceptional customer service to our insurance company clients and policyholders. You’ll be responsible for creating insurance policies, advising potential clients on coverage, and converting quotes into new policies. You'll also help resolve billing issues, change policies, and make policy recommendations. If you have previous insurance experience in a customer service role and have a friendly, client-first attitude, please apply today! Responsibilities: • Keep up with industry standards, insurance products, current rates, coverages, insurance policies, and carriers. • Liaison with clients, underwriters, sales representatives, account executives, and the rest of our service team to address the newest rules and policy updates. • Client support on any policy or billing questions including an explanation of coverage or rate changes to ensure complete understanding. • Support clients reporting claims on current policies by gathering all documentation needed to give to the adjuster to process. • Update policy changes on customer accounts in our book of business and inform clients about policy changes. • Assist with the new business renewal process and any policy updates by providing competitive quotes. • Handling of Property and Casualty accounts such as Construction, C-Stores, Manufacturing, Hotels/Motels, Retail, Restaurants, etc. • Ability to market/quote new business and account renewals to obtain competitive coverage/cost ratios for the client. • Working on an Agency Management System • Identify, compile, and manage information regarding account renewals and new businesses. Qualifications: • Insurance customer service representative experience: minimum 1year+ • Bachelor’s or a High School degree, candidates with insurance industry experience will be preferred. • Strong follow-up, written and verbal communication skills, and problem-solving skills. • Basic computer skills and Agency Management System knowledge (E.g., EZLynx). • Active Property and Casualty insurance license in the State of Texas. Compensation: $40,000 yearly

• Keep up with industry standards, insurance products, current rates, coverages, insurance policies, and carriers. • Liaison with clients, underwriters, sales representatives, account executives, and the rest of our service team to address the newest rules and policy updates. • Client support on any policy or billing questions including an explanation of coverage or rate changes to ensure complete understanding. • Support clients reporting claims on current policies by gathering all documentation needed to give to the adjuster to process. • Update policy changes on customer accounts in our book of business and inform clients about policy changes. • Assist with the new business renewal process and any policy updates by providing competitive quotes. • Handling of Property and Casualty accounts such as Construction, C-Stores, Manufacturing, Hotels/Motels, Retail, Restaurants, etc. • Ability to market/quote new business and account renewals to obtain competitive coverage/cost ratios for the client. • Working on an Agency Management System • Identify, compile, and manage information regarding account renewals and new businesses.