Are you a customer service professional looking for a great opportunity in insurance? You might be a perfect fit for our open insurance customer service representative role. You'll be in charge of giving current policyholders excellent customer service by resolving billing issues, amending policies, and making policy suggestions. Additional tasks include generating policy quotes and providing coverage advice for new and potential customers. Our ideal candidate has previous customer service experience and has excellent rapport with clients. If this sounds like you, please start your application today! Responsibilities: • Validate client insurance coverage and present policyholders with proof of insurance documents • Make accurate modifications to consumer policies depending on the information supplied • Maintain a record of customer interactions and follow up on their experience with our organization • Contact clients for concerns or complaints, provide appropriate solutions, and monitor the situation to make sure the issue is resolved • Manage inbound calls related to insurance policy concerns, customer complaints, and general queries Qualifications: • Must possess exemplary interpersonal skills, communication skills, and active listening skills • Prior work in a customer-facing position or customer service role is required • Must have knowledge of Microsoft Office and customer relationship management software • High school diploma or GED equivalent needed • Knowledge of insurance products and policy schedules is preferred Compensation: $20 - $25 hourly

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