Benefits:

Paid time off

Benefits/Perks

Competitive Pay

Professional Development

Job Stability in a growing industry

Job Description We are seeking a professional and personable Customer Service Representative to join our team. In this role, you will be responsible for ensuring that each customer has a positive experience when reaching out to our agency. You will respond promptly to inquiries, maintain accurate records, and generally provide excellent customer service. The ideal candidate is detail-oriented, friendly, and familiar with Property and Casualty insurance products.

Responsibilities

Manage busy phone lines and assist customer questions via email, and in-person

Assist clients with new quotes, updating policies, billing, payments, and other services

Answer customer inquiries, complaints, and resolve issues

Schedule appointments and maintain calendar

Maintain detailed records of client interactions

Filing

Review audits and/or policies

Collaborate with colleagues to provide comprehensive customer service

Demonstrates positive self-motivation

Qualifications

Must have background experience and knowledge of Property & Casualty Insurance

High school diploma/GED required, Bachelor’s degree preferred

Excellent customer service skills

Excellent communication skills: written, verbal, and listening

Detail oriented

Highly organized with strong time management skills

Familiarity with Microsoft Office, Outlook, and other software applications

Bilingual (not required)